Business Details
About
Telephone Answering Service
Professional Answering Services for more than 30 years, as a local answering service, our concepts have trained an entire industry. Shortly after opening our doors in 1987, the we created a comprehensive instruction manual for office answering services.
Now distributed by SNUG (Startel National Users Group), they are considered the industry standard for office answering services.
Our Pledge:
Every day of the week, every hour of the day, as a local answering service, Focus provides custom solutions to property managers and the contractors who work with them. We are committed to maintaining the highest possible standards of service. Your callers will never receive a busy signal, and our agents remain on the line until every call is completed.
Location
Hours
Reviews
5.0
7 reviews
5 stars
7
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1 star0
- GRGeorge RofailMar 20, 20255.0We've been using Focus Communications since we started our property management division in 2019. They have been great partners with us. They are consistent with their quality and delivery. We regularly receive positive feedback from our tenants and property owners. They've been able to support us as our business has grown and become more complicated. They are easy to work with and are able to adjust quickly to our needs. I would strongly recommend working with Focus Answering Service if you're looking for a professional call center.
- AMArchadeck of Southeast MichiganAug 14, 20245.0We love working with 'Focus Answering Service'. Everyone is very professional, great to work with and you are the center of their attention. Highly recommended!
- DBDavid BaderJun 2, 20245.0Our company has been working with Focus for over 25 years. They are professional, friendly, and overall do a fantastic job . I highly recommend!
- MPMary Rose PukasMay 30, 20245.0We are a property management company with high standards in customer service for our residents. Focus Answering Service has been able to provide the same high standard of customer service and attention to our resident needs after hours. We have that confidence when leaving for the day that Focus will ensure that our residents will have a good resource to communicate with at any hour.
- BCBoland Service CoordinationMay 24, 20245.0The Focus team has been an outstanding partner for our organization. Professional, friendly, and flexible in meeting our changing business needs. Focus provides quality service consistently. Special recognition to Aleksandra and Dakota, they are amazing!
Frequently Asked Questions About Focus Answering Service
What services does Focus Answering Service provide?
Focus Answering Service offers professional phone answering, order taking and processing, administrative support, help desk answering, SMS answering, temporary telephone answering, after-hour dispatch, and level 1 customer support.
What are the operating hours of Focus Answering Service?
Focus Answering Service operates 24 hours a day, 7 days a week, every day of the year.
Where is Focus Answering Service located?
Focus Answering Service is located at 1213 Liberty Road, Suite J, #169, Eldersburg, MD 21784, USA.
How long has Focus Answering Service been established?
Focus Answering Service has been providing professional answering services since 1987.
How can I contact Focus Answering Service?
You can contact Focus Answering Service by phone at +1 800-886-6696 or by email at sales@focustele.com, ask@focustele.com, or CustomerCare@focustele.com.
Is Focus Answering Service recognized by any industry associations?
Yes, Focus Answering Service is a member of several associations including the National Apartment Association, Pennsylvania Apartment Association, Property Management Association, Northern Ohio Apartment Association, and Maryland Multi-Housing Association, Inc.
What awards or recognitions has Focus Answering Service received?
Focus Answering Service has received the Association of Teleservices International Award of Excellence.
What nearby shopping centers are close to Focus Answering Service?
Princess Shopping Center is a nearby retail shopping center that customers can visit before or after their appointment at Focus Answering Service.
Are there any nearby dining options near Focus Answering Service?
Yes, nearby restaurants include Tony Hibachi (Vietnamese and seafood), Domino's Pizza, Los Aztecas (Mexican), Rita's Italian Ice, PieLovers bakery, and Tony's Japanese Restaurant (sushi).
What other local services are available near Focus Answering Service for property managers and businesses?
Nearby services that may support property managers include INTREPID PARALEGAL SOLUTIONS for legal consulting, Mauck Lawn & Landscaping for landscaping needs, and The UPS Store 5343 for printing and shipping services.