The UPS Store

4.3
116 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5050 in Edgewater offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On Main St In The South River Colony Shopping Center Behind Kmart.

Details

  • DeliveryNot available

Location

The UPS Store
163 Mitchells Chance Rd, Edgewater, MD
21037, United States

Hours

Reviews

4.3
116 reviews
5 stars
93
4 stars
2
3 stars
1
2 stars
5
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, with many customers praising individual employees for going above and beyond.

Efficiency

Customers frequently mention quick service and minimal wait times, highlighting the store's ability to handle busy periods effectively.

Mixed Experiences

While many reviews are positive, there are notable complaints about unexpected charges and issues with package handling, indicating inconsistency in service.

Self-Service Issues

Some customers expressed frustration with self-service kiosks, preferring personal assistance, especially when the store is not busy.

Owner Involvement

The owner, Cathy, is frequently mentioned positively for her hands-on approach and dedication to customer satisfaction.
  • LS
    Loralee Schrand
    Oct 29, 2025
    5.0
    I couldn’t be happier with the service I get every time I visit this store in Edgewater. I had the pleasure of meeting Cathy, the owner, on my last visit and had to tell her how much I appreciated being treated with such care and professionalism. I had an issue with my large packages and she helped me out and even followed up with me the next day!!! That kind of service is rare these days.
  • RR
    Robert Roemer
    Sep 9, 2025
    5.0
    Friendliest UPS store I’ve ever been to
  • DD
    Debbie
    Sep 9, 2025
    5.0
    I am phone challenged. I walked in and was received by a very patient associate. ups makes Amazon returns easy. Thank you for your help and happy attitude
  • BM
    Becky Mensch
    Sep 6, 2025
    2.0
    Had an Amazon package delivered here for whatever reason and I wasn't able to pick it up because the package was addressed to my husband. We have the same address and my license lists the same. I was told he has to come and pick it up.
  • GN
    G N
    Aug 5, 2025
    5.0
    I always get efficient service when I go to UPS. The representatives are knowledgeable, courteous, efficient and process my package in a timely. The location is convenient for me.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5050 in Edgewater offer?

The UPS Store #5050 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and more.