The UPS Store

4.2
159 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5405 in Dunkirk offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northbound Route 4 & Town Center Blvd..

Details

  • DeliveryNot available

Location

The UPS Store
10816 Town Center Blvd, Dunkirk, MD
20754, United States

Hours

Reviews

4.2
159 reviews
5 stars
121
4 stars
3
3 stars
5
2 stars
8
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of customers praised the staff for being friendly, helpful, and efficient, although there were some reports of rude behavior from individual employees.

Efficiency

Many reviews highlighted the quick and efficient service, especially during busy times, with customers appreciating the fast handling of packages and returns.

Mixed Experiences

While most experiences were positive, several customers reported issues with specific employees and inconsistent service, particularly regarding customer interactions and policies.

Pricing Concerns

Some customers expressed dissatisfaction with additional charges for services like taping boxes, feeling that these fees were excessive or not clearly communicated.
  • JD
    John Doe
    3 days ago
    2.0
    There are select few people that come here and park their vehicles on the fire lane. While I understand this is a traffic concern, it is also the responsibility of a business not to allow their own customers to adversely impact the normal flow of traffic. This management or whoever needs a bigger sign that says FIRE LANE DO NOT PARK or to simply refuse service to those that park illegally. Can't control your customers? Close up shop.
  • LK
    Lori Kim
    Jan 4, 2026
    5.0
    Really fast and friendly service.
  • BB
    Brad Baerwald
    Dec 24, 2025
    5.0
    Dependable, and easy!
  • JH
    John Huseman
    Nov 22, 2025
    5.0
    The staff was inviting and friendly and ready to assist. I brought in an Amazon return that needed to be packed in a box. I had everything packed up, but forgot to tape the box. When I arrived to the store, I politely asked a staff member if I could use some tape and they graciously said yes and had a counter setup with tape for customers to use. After my package was ready to go, I scanned my qr code with the staff member and they printed my return shipping label and my receipt. They also had good manners and a smile on their face when they said have a great day.
  • FH
    Freya Howard
    Nov 19, 2025
    5.0
    Experience, courteous, and quality service

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Dunkirk offer?

The UPS Store in Dunkirk provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, small business services, computer access, and passport/photo ID services.