United States Postal Service

2.3
212 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6514 Marlboro Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6514 Marlboro Pike, District Heights, MD
20747, United States

Hours

Reviews

2.3
212 reviews
5 stars
54
4 stars
15
3 stars
2
2 stars
5
1 star
136

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; while some customers praised friendly and professional service, others reported rude and unhelpful interactions.

Package Delays

Numerous reviews highlighted significant delays in package processing and delivery, with many packages reportedly stuck at the facility for extended periods.

Staff Professionalism

Several customers commended specific staff members for their professionalism and helpfulness, contrasting with complaints about certain employees' negative attitudes.

Facility Issues

Customers expressed frustration over poor communication and management at the facility, with many noting a lack of accountability and responsiveness.
  • II
    Ira
    Dec 8, 2025
    5.0
    Ms. Kirkwood was very accommodating even though we arrived an hour before closing we never felt that we need to rush. She answered all our questions and helped us. She’s very professional and very soft spoken. The experience was amazing.
  • CC
    Carlos Campos
    Nov 28, 2025
    5.0
    Good, fast, straight to the point.
  • AP
    Alexey Predit
    Nov 24, 2025
    5.0
    Great and friendly staff.
  • TT
    Tammy Talley
    Nov 10, 2025
    5.0
    Mariah was very professional and has a great personality when dealing with customers. She was patient, friendly and helpful. We need more nice people like her in the world. Thank you Mariah for your kindness and attentiveness in helping me find my mail.
  • EW
    Ethan Wong
    Aug 21, 2025
    5.0
    USPS always gets roasted but honestly gotta give credit when it’s good. Clerk #13 (yeah that’s literally what the receipt says instead of a name lol) was amazing. Such good vibes, super sweet and actually made the whole trip feel chill. If every visit was like this I’d leave 5 stars every time!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.