United States Postal Service

2.4
394 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 6801 Oak Hall Ln! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
6801 Oak Hall Ln, Columbia, MD
21045, United States

Hours

Reviews

2.4
394 reviews
5 stars
105
4 stars
22
3 stars
15
2 stars
21
1 star
231

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Service Efficiency

Customers reported long wait times and understaffing, resulting in frustration and delays in service.

Package Handling

There were multiple complaints about misdelivered or lost packages, indicating a lack of accountability and poor handling of mail.

Positive Experiences

Some customers did report positive interactions with specific staff members, noting helpfulness and friendliness, but these were overshadowed by negative experiences.
  • TJ
    Tania Jacome
    3 days ago
    1.0
    The people who work here are very rude. They yelled at a lady in front of me and then at me. She tried to take advantage of me and told me she wouldn't serve me because she didn't want to. They need to have training and be more professional when choosing their staff.
  • GF
    Grace Fu
    Dec 26, 2025
    3.0
    Long line and internet was down, I have to pay cash.
  • MW
    Maria Weaver
    Dec 20, 2025
    1.0
    I have visited this post office weekly for three consecutive weeks due to a serious USPS error that resulted in two households not receiving mail for multiple weeks. After a tenant moved out of a legal two-unit duplex, USPS incorrectly changed the wrong mailbox, despite my written request clearly listing the correct address with no unit number. The carrier later confirmed the mailbox number, yet the error was still made and never promptly corrected. Each unit has a separate exterior entrance and is not accessible from the other. This was explained repeatedly, in person. Despite multiple visits and a prior service request, the issue persisted, causing ongoing mail disruption and significant time away from work. This was not a one-time mistake — it was a preventable error followed by a lack of urgency, follow-through, and accountability. For an essential service, this level of service is unacceptable.
  • AK
    Ayaz Khan
    Nov 3, 2025
    1.0
    The mail delivery drivers always made mistakes on mail deliveries and marked as delivered and same with the regular mail pieces always missing and left in the wrong mailboxes.
  • ZM
    Z Miller
    Oct 31, 2025
    1.0
    The Post office staff is rude. Please don't go to this location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.