Staples

3.8
228 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Columbia, MD provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
9091 Snowden River Pkwy, Columbia, MD
21046, United States

Hours

Reviews

3.8
228 reviews
5 stars
127
4 stars
33
3 stars
15
2 stars
10
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, particularly from management.

Product Availability

Customers appreciate the wide selection of office supplies and the availability of essential items, often finding what they need.

Store Cleanliness

While some customers noted cleanliness and organization, others reported unsanitary conditions, particularly in the restrooms.

Staffing Issues

Multiple reviews highlight inadequate staffing levels, leading to long wait times and poor service experiences.

Positive Experiences

Despite the negative feedback, several customers praised specific employees for their helpfulness and positive attitudes, indicating that good service does occur.
  • CA
    Champions Martial Arts Annapolis
    2 days ago
    1.0
    Worst store I have been to simple things take an hour mainly because they are chatting and doing nothing behind the print counter. The manager on duty Mikaela is passive aggressive. Learn customer service or don’t do a customer facing job
  • GD
    George Delaney
    Nov 13, 2025
    5.0
    The staples off Snowden in Columbia is very well managed. Every employee will help you find what you are looking for quickly saving you time. Always courteous and knowledgeable of their product locations. If you don’t know exactly what you need, tell them your need and they will suggest options. Fast checkout. Great rewards program and app.
  • CS
    Cyndi Smoot
    Nov 1, 2025
    1.0
    Make the drive to another location, the Snowden River Pkwy Columbia, MD location has inadequate staffing and exhausted staff. This location requires an overhaul sooner than later, horrible service. I love Staples but found myself being disappointed upon entering the store where no one acknowledged me and the manager was irritated with a non approachable disposition. She looked exhausted and answered my questions with an attitude. This visit was very uncomfortable. I did make the purchase but will not return.
  • JF
    James Forster
    Oct 26, 2025
    5.0
    it is nice to know you can rely on staples
  • TA
    Tanya Anderson
    Oct 16, 2025
    5.0
    Always has the office essentials I need.

Frequently Asked Questions About Staples

What types of services does Staples in Columbia, MD offer?

Staples provides printing, shipping, technology, travel, and recycling services, as well as products essential for working and learning.

What are the store hours for Staples in Columbia, MD?

Staples is open Monday through Friday from 8:00 AM to 9:00 PM, Saturday from 8:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.