The UPS Store

3.2
215 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0542 in Cockeysville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Opp: Audi And Subaru Car Dealership On York Road Cockeysville MD 21030.

Details

  • DeliveryNot available

Location

The UPS Store
9805 York Rd, Cockeysville, MD
21030, United States

Hours

Reviews

3.2
215 reviews
5 stars
110
4 stars
9
3 stars
1
2 stars
11
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Many customers appreciate the quick and efficient service, especially for Amazon returns, but some have experienced long wait times and poor handling of transactions.

Store Conditions

The store is generally described as clean and well-kept, but there are complaints about the parking situation and the store's hours not aligning with posted times.

Pricing Issues

Several reviews mention dissatisfaction with pricing, particularly regarding charges for tape and packaging materials, leading to frustration among customers.

Staff Competence

While some staff members are noted for their professionalism and helpfulness, others are criticized for incompetence and lack of customer care.
  • NH
    Nadia Hvoynev
    Oct 14, 2025
    5.0
    Fast, convenient and efficient way to return Amazon purchase even if you don't have printer. You just show your return code and the UPS associate helps you with the rest. Cool.
  • MO
    Mark Ostrowski
    Oct 13, 2025
    5.0
    Easy to ship, reliable delivery and reasonable prices.
  • TT
    T
    Oct 4, 2025
    2.0
    Came in at between 5- 6:30 p.m. on Friday 10/ 3 The middle eastern or Indian guy was very rude and had a nasty attitude. I was trying to get my package that was under a slightly different name and he would not give it to me. All he had to do was ask me to show extra proof because that name is on all my emails and other packages. He did not ask just kept rejecting me. So I had to leave without my package. Employees like these are the worst!! Train them better please.
  • AF
    Anne Fogarty
    Sep 29, 2025
    5.0
    Ayuaha Shrestha (employee@this Cockeysviile UPS location) was ever so helpful & friendly today when I brought my items unboxed and needed to be shipped back to the corporate office. All done and said it turned out to be 4 boxes & she was very courteous throughout this entire process! Thank you Ayuaha!
  • JS
    Jessica S
    Sep 11, 2025
    1.0
    here at 8:41 but the store isn't even open despite showing an 8:30 open time on the website, google, yelp and outside the storefront.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Cockeysville offer?

The UPS Store #0542 in Cockeysville offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.