The UPS Store

3.2
219 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0542 in Cockeysville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Opp: Audi And Subaru Car Dealership On York Road Cockeysville MD 21030.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
9805 York Rd, Cockeysville, MD
21030, United States

Hours

Reviews

3.2
219 reviews
5 stars
112
4 stars
9
3 stars
1
2 stars
11
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Many customers appreciate the quick and efficient service, especially for Amazon returns, though some experienced long wait times and poor handling of transactions.

Pricing Issues

Several reviews mention dissatisfaction with pricing, particularly regarding charges for tape and boxes, leading to frustration among customers.

Store Management

There are complaints about management's attitude and handling of customer issues, with some customers feeling belittled or dismissed.
  • AR
    Anthony Reedy
    3 days ago
    5.0
    Not sure why the low rating. I was acknowledged and helped right away and they were super friendly!
  • LL
    Lori Lambert
    4 days ago
    5.0
    Way to get my items packed and shipped using UPS. Especially at this location.
  • JJ
    Jing
    Dec 26, 2025
    1.0
    Worst UPS. Refused to take my package when the QR stated no box no label required!
  • KS
    Kaye Starr
    Nov 26, 2025
    1.0
    Someone at this location is clearly stealing Amazon returns or not sending the items back. This is the THIRD time I have been charged back for a return that was sent from there. Amazon doesn’t believe I returned it. I’m disgusted and filing a complaint with the BBB against Amazon and this location. I’m never using this place again.
  • NH
    Nadia Hvoynev
    Oct 14, 2025
    5.0
    Fast, convenient and efficient way to return Amazon purchase even if you don't have printer. You just show your return code and the UPS associate helps you with the rest. Cool.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Cockeysville offer?

The UPS Store #0542 in Cockeysville offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.