United States Postal Service

3.0
19 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5910 Connecticut Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5910 Connecticut Ave, Chevy Chase, MD
20815, United States

Hours

Reviews

3.0
19 reviews
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  • TM
    The Veggie Mom
    Aug 5, 2024
    1.0
    There is never a time that I have gone to this USPS and was assisted by anyone without be given an attitude. Not once. They are rude, unhelpful and unprofessional. As soon as you walk in, you definitely are bothering them And they make sure you know it!
  • AL
    Alyssa Langer
    Feb 12, 2024
    1.0
    Really rude staff member at this location; I came by right around opening time on a Monday with a box already addressed and ready to go for a return item I needed to send. I was trying to keep the cost as low as possible (because it was a return!) so I asked the lady if would have been cheaper for me to use a bubble mailer instead of the box I had used. She gave me some non-answer like "I wouldn't know unless I weighed it" (duh--I was obviously moreso asking in her experience hypothetically if that would've been cheaper so I'd know for future visits perhaps it's better to just use their bubble mailers instead of trying to recycle boxes I have at home). And then, to just really make matters worse, she asked me "have you never been to the post office before?" At first I thought I misheard her, so I asked her if she could repeat herself. But nope--she literally asked me that. I could not believe how rude and unnecessary the attitude was. I'm 32 years old and have been to the post office (albeit other locations) throughout my 32 years. I couldn't even think of an appropriate response and just said no blankly. (In retrospect, I wish I had a sassy response.) I understand that she could've been having a bad day, but you don't need to pass that onto paying customers. It was first thing on a Monday and just a really bad way to start the day/week. I wish I had spent the extra $8 and just shipped out of FedEx instead like I first had planned on. Will not be returning to this location and someone should speak to this staff regarding customer service.
  • SC
    Stories CP
    Jul 1, 2023
    1.0
    if i could give 0 stars i would. i arrived at the postal office at 12:50 in need of buying stamps, and the moment i arrived there the lights were off and the two ladies working there completely ignored me when i asked them for help. i asked again, and one of the ladies yelled at me aggressively. i told them i arrived on time, and they ignored and said “our system is already down”. i am so disappointed considering we are a family that lives in the village, and received this type of service. on top of that, what store closes 10 minutes beforehand? might as well put 12:50 closing time instead of 1 on the website.
  • TW
    Thomas Watkins
    Dec 22, 2021
    4.0
    Maybe I got lucky but I started coming here after giving up with the queues at the post office on Connecticut in DC. Both times the queues were very short and the staff were courteous and professional. Plus they had stamps! The DC one was sold out....

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.