Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1001 Frederick Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
324 reviews
5 stars
61
4 stars
12
3 stars
6
2 stars
14
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and dismissed.
Staffing Issues
Consistent complaints about being understaffed, leading to long wait times and poor service during busy periods.
Operational Problems
Frequent reports of the post office not opening on time, being closed early, and issues with handling packages and mail.
Mixed Experiences
While some customers reported positive interactions with specific staff members, the overall sentiment leaned heavily towards dissatisfaction.
- TMTango MurrayJan 2, 20261.0I have visited the Catonsville location several times in the past few weeks with the same unpleasant experience. It is very unfortunate to know that our government will allow such unprofessional service. My experience was one in which I witness several customers being somewhat scolded due to their packages were wrapped incorrectly, missing something etc...On several visits they are quick to hand you a number to call in which no one ever answers the number. I know, as I had one of my employees call this number all day long. I was locked in the lobby at the end of day only to be told I could not leave until they were ready to unlock the door due to the line being long. This was very disturbing behavior, a fire hazard and most concerning. My postal guy at my Ellicot City business location is such a breath of fresh air that I hope and pray this location gets the appropriate help they need as they are truly off their game and need intervention asap!
- EKElliott KeithDec 22, 20251.0The worst post office I have ever experienced. A quick story for you, reader: I ordered a Christmas present for my wife via Ebay. It was scheduled for delivery and was never delivered on the day it was supposed to, claiming 'no access to the building', my house down the street. Huh? So, I go into the office, talk to the very rude receptionist, who claims they don't have the package there, and to call a number of a warehouse. I have tried to call this number multiple times at various parts of the day. The phone rings multiple times and goes to a busy signal each time. No explanation, no chance to leave a message, nothing. Your tax dollars at work. Go to a different branch if at all possible.
- MCMai CaoDec 17, 20251.0worse customer service ever. Don't have any pen on counter or packing bag. They're being very unhelpful. I never stop by this ever again
- WWWork WorkDec 12, 20251.0There is always just one burnt employee in the building! This building opens whenever they feel like it. The woman in the package drop off is the worst, and always whines or laments when asked a simple question. Yelling like animals is their motto. Most people DO stay away from this little disaster of a post office, so I would encourage you to drive to another one. As the person below me said; "it was a sad joke! The entire location is a joke. Most of my neighbors drive farther away and I'll be joining them from now on!!!"
- MVMav VaughanDec 6, 20251.0On the first Saturday of December there was only one employee in the building! The worst is that while I waited 5 people showed up with passport appointments. They weren't even turned away politely, the lady just kept yelling out a number to call as if this was normal and people should know what to do. It was a sad joke! The entire location is a joke. Most of my neighbors drive farther away and I'll be joining them from now on!!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 1001 Frederick Rd offer?
This Post Office provides mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this location accepts first-time passport applications for the U.S. Department of State, and can also take passport photos by appointment.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment with the online scheduler, although limited walk-in hours may be available.
How much does it cost to get a passport photo at this Post Office?
The fee for a passport photo at USPS is $15.
Are PO Boxes available at this Post Office and how can I get one?
Yes, you can reserve a PO Box online or apply in person with two valid IDs. Visit https://www.usps.com/manage/po-boxes.htm to get started.
What are the lobby hours for accessing PO Boxes at this location?
Most PO Boxes offer 24/7 lobby access, but hours may vary. Check with this Post Office for exact PO Box lobby times.
What are the operating hours of the United States Postal Service at 1001 Frederick Rd?
Open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sundays.
Is there public transportation near the Post Office at 1001 Frederick Rd to help me get there?
Nearby places include another United States Postal Service location and various local services; while specific transit stations aren't listed, you might use local taxi or rideshare services to reach the Post Office.
What are some nearby places I can visit before or after my trip to the Post Office?
Nearby you can visit the International Paruresis Association, Valley Deck & Patio for landscaping supplies, or relax at The Power of Positive Touch spa.
Are there local services close to the Post Office that might be useful?
Yes, there are various nearby services including automotive repair at Catonsville Shell, real estate services like First Equity Title, and insurance agencies such as Farmers Insurance - Andrew Dicea.