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Brand Certified

United States Postal Service

2.3
(195 reviews)

Business Details

9201 Edgeworth Dr, Capitol Heights, MD
20790, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9201 Edgeworth Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9201 Edgeworth Dr, Capitol Heights, MD
20790, United States

Hours

Reviews

2.3
195 reviews
5 stars
52
4 stars
11
3 stars
7
2 stars
7
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for service, especially for truck unloading and passport appointments.

Staff Attitude

Many reviews highlighted unprofessional and rude behavior from staff, with several customers expressing dissatisfaction with the lack of customer service.

Package Handling

Numerous complaints were made about lost or delayed packages, with some customers stating their items were stuck at the facility for weeks.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards negative experiences.
  • AA
    Abdinur
    Feb 22, 2026
    1.0
    They are so slow at Sunday be careful if you get there at Sunday
  • JJ
    John
    Feb 21, 2026
    5.0
    Ms Newberne was the best to deal with she had me in and out extremely nice and professional
  • PP
    Phillip Datcher Photography
    Jan 28, 2026
    1.0
    I once mailed a check from here that for some reason the woman clerk behind the counter insisted that she seal the envelope herself. I obviously saw that as a red flag and did it myself. After that she became hostile and dismissive. The check was being sent to my then job with the federal government and guess what, it never got there. I believe it was stolen. I closed that account after that.
  • A
    Бектен Кенешов
    Dec 19, 2025
    1.0
    👎🏼👎🏼👎🏼
  • TF
    Tenika Fryson
    Dec 13, 2025
    1.0
    On December 13, 2025, they closed 20 minutes before closing time and was heard stating behind the door they want to get off at 4:00 as customers stood at the closed door. Extremely horrible service or non-service to say the least.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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