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Brand Certified

United States Postal Service

1.8
(156 reviews)

Business Details

6089 Central Ave, Capitol Heights, MD
20743, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6089 Central Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6089 Central Ave, Capitol Heights, MD
20743, United States

Hours

Reviews

1.8
156 reviews
5 stars
23
4 stars
5
3 stars
4
2 stars
5
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and negative attitudes from employees.

Long Wait Times

Numerous reviews mentioned long lines and slow service, often with only one employee working during busy hours.

Package Issues

There were multiple complaints about lost or misdelivered packages, with some customers expressing frustration over delays and lack of accountability.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating some employees do provide good service.
  • KR
    Kasey Ray
    Feb 20, 2026
    5.0
    I have loved my experiences at.this post office. The lines are short and move quickly and the staff is always so friendly and give great advice. Highly recommend!
  • JB
    Joy Burke
    Jan 22, 2026
    5.0
    Soo rude. I told the guy this was my first time doing a return and he kept repeating the same thing back to me like I understood what he said the first time. The line was backed up out the door and I didn't want to hold the line up, so I moved to the side. But the customers helped me more than they did.
  • NS
    nell s
    Oct 29, 2025
    1.0
    The worst post office.. they employees are just there. They could care less. They say they have no Postmater at this location. Crazy
  • GT
    Gwen Thomas
    Feb 19, 2025
    1.0
    This is the WORST post office in the USA!!! The service is terrible. The Clerks at the window has terrible Customer Service! They are definitely not interested in moving the Customers out of line!!! I was waiting soooo long, I left!!! TERRIBLE!!! Some changes need to be made at this location!
  • EC
    Ester cruz
    Jun 29, 2020
    1.0
    Worst customer service ever! The lady at the window was so rude!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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