The UPS Store

Reviews

• TK

  tiffany kaur

  Dec 8, 2025
  1.0
  terrible customs service will never be coming here
• BA

  Bunmi A.

  Dec 7, 2025
  1.0
  My first and LAST time going to this location. I returned an item that was supposed to be sent back to Amazon and somehow Amazon said they didn't receive the item and recharged me for an item that I already sent back!! I even have a receipt but Amazon said a different item was received. This has never happened at other UPS Store locations. I called this UPS Store to let them know what the issue is and they said there was nothing they could do and for me to contact Amazon. This staff is GROSSLY incompetent and thieves. I believe someone from the store stole the item and returned something different to Amazon. Consumers BEWARE!!!!
• PS

  Paul Sánchez

  Dec 6, 2025
  5.0
  Great personal and customer service.
• TM

  Tereza Mershon

  Nov 15, 2025
  1.0
  Do not come here for any printing needs. If the manager is not on site they aren’t able to print doublesided, on thicker carton, or any adjustments. Unless manager is on site you won’t be able to print anything.
• SS

  Samantha Shields

  Nov 4, 2025
  1.0
  I had a completely unacceptable experience at this UPS Store involving an employee named Moe. I went in to pick up an important package from my employer (signature required), and although the tracking status showed it was delivered to the store, Moe insisted it wasn’t there and told me I would need to call UPS corporate to “figure out what happened.” My husband went in separately and was given the exact same story. When I went to a different UPS location, I was told this was the second incident that day where a package marked as delivered to an access point was not actually delivered to the store. I had to contact my employer, explain the situation, and deal with the stress on what was supposed to be my first day of work, all because of a LIE. The next morning I returned to the original store and spoke with two different employees. Not only was my package in the store the entire time, but I was also told I would need to pay a fee to pick it up. The package had never been “missing”..... it simply wasn’t looked for, and I was told outright that it wasn’t there. While the second employee "kindly" reduced the fee after learning I had tried to pick it up the day before, that does NOT excuse the fact that the package was there the entire time and I was lied to. This caused completely unnecessary stress, confusion, and anger. I left believing my work equipment had been stolen, all because Moe didn’t bother to check properly and lied instead. This store seriously needs to evaluate training, accountability, and customer service, because this experience was unprofessional, careless, and avoidable.

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