United States Postal Service

2.7
19 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4314 41st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4314 41st St, Brentwood, MD
20722, United States

Hours

Reviews

2.7
19 reviews
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  • CL
    Cherise Lawrence-Bennett
    Jan 2, 2026
    1.0
    This is the worst Customer Service staff I ever came in contact with. The older woman in the passport department has very bad attitude her facial expressions tell all. Grumpy and mad all day never smile. The guy in passport section is also non friendly no customer service experience at all. I work in customer service for over 30 years and know how you should feel and treat people. Someone need to take action because we write the reviews for years and nothing is being done about the staff here.
  • CM
    Cj M
    Sep 20, 2025
    5.0
    Pleasantly surprised by how easy the passport process was. The staff members were nice and the woman operating the passport services was incredibly kind and professional.
  • JR
    Juliana Rosa
    Aug 13, 2025
    5.0
    My experience with USPS was terrible and so upsetting until I stopped by and tried this one. I lived in Laurel for 10 years and when the three locations were open we were so poorly treated that I had to drive to another place (Savage, Burtonsville). I moved to Brentwood this August and went to this location and was treated so well, with so respect and Kimberly did all she could to help me and my disabled husband. 10 stars to her and to Andrew who also works there. 10 starts!!! I am very very please! Thank you!!!!
  • RS
    Rushsheika Sewell
    Jul 3, 2021
    1.0
    The guy in the passport section need to learn customer services disgusting! If you don’t want to work there someone else out there need a job

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.