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The UPS Store

4.2
(108 reviews)

Business Details

15912 Crain Hwy, Brandywine, MD
20613, United States
(301) 782-7720
https://locations.theupsstore.com/md/brandywine/15912-crain-hwy

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6474 in Brandywine offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In The Traffic Circle Near The Green Turtle & Bonefish Grill.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
15912 Crain Hwy, Brandywine, MD
20613, United States

Hours

Reviews

4.2
108 reviews
5 stars
85
4 stars
0
3 stars
0
2 stars
3
1 star
20
  • CJ
    Candace Johnson
    Feb 9, 2026
    1.0
    Very disappointing experience on 2/8/2026 with an employee. Achielle, was extremely passive-aggressive, demonstrated poor customer service, and ultimately refused to assist with my return—telling me to “do it myself” while simultaneously pointing to the self-service kiosk. I visit this location frequently and have never experienced anything like this before (here or anywhere else for that matter). My one star review is not indicative of the store overall, but, moreso specific to the employee. Achielle’s, behavior was grossly unprofessional and unacceptable.
  • MW
    Marion Williams
    Feb 1, 2026
    5.0
    Everything went smoothly. I was able to get everything I needed done in a reasonable amount of time.
  • AL
    Angela Lewis
    Jan 10, 2026
    2.0
    I went in here to do two simple returns and the lady was very disrespectful. She was rushing me the whole time. After two minutes of trying , she gave up and told me to step to the side as if there was a line to the door. There were only two people behind me. And when i were ready to try again, 4 other people showed up and she let them go in front of me. I tried to tell her what the message they sent me was saying and she just kept ignoring me saying how there was nothing she can do. Very disrespectful. Y'all better off going to the one in the mall in Waldorf than this place.
  • EW
    E Woollery
    Jan 9, 2026
    1.0
    There conversation is more important that greeting and assisting customers. Had a question about Amazon returns and I would never do business with this store based on the customer service. Just rude and unfriendly.
  • VV
    victoria
    Dec 24, 2025
    1.0
    I understand being friendly and having good customer service but when the store is filled with waiting customers to be serviced and you only have 2 workers, holding long unnecessary conversations with customers shouldn't be going on. Today is Christmas eve and it was 8 customers in the store with a line wrapped around desk and leading to the door. Ms.Rhonda held a long conversation with a senior customer as guest continued to come into the store. The other clerk was doing the best she could to print labels for guest and seal packages all while Rhonda went on and on 🙄😒.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6474 in Brandywine offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Brand Certified Facts from The UPS Store

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Certified February 22, 2026Yext Knowledge Graph
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