The UPS Store

Reviews

• CF

  Christine Fleming

  Apr 1, 2026
  5.0
  We went in for notary services (a long document) and watched Anita, Cassie and Anna manage a super-busy store with courtesy and efficiency. It was not an easy crowd. But these three were professional, respectful, cheerful, and got the job done. Brilliant!
• NN

  NA

  Mar 25, 2026
  1.0
  I’ve had consistently bad experiences at the UPS Store at Westfield Montgomery Mall, but my last visit was the final straw. Every single time I’ve come here, there’s been some kind of issue, but this time made it clear I won’t be returning. I live just 5 minutes away, yet I’d rather drive farther than deal with this location again. The owner is extremely difficult to deal with. He’s unhelpful, dismissive, and unwilling to resolve problems. Instead, he redirects customers to people he claims are district managers, which leads nowhere and resolves nothing. It feels completely pointless trying to get any real help. To be fair, the staff seem to just be following the owner’s direction, so the root of the problem clearly comes from management. Save yourself the frustration and go to literally any other location! Even if it’s farther away!! It’s worth it.
• JB

  Julio Blanco-Eccleston

  Feb 20, 2026
  5.0
  I have always received courteous, excellent and fast help at STORE #5455
• JW

  Justin Walker

  Feb 14, 2026
  1.0
  Sends bills for tariffs on items that were never even delivered.
• AG

  Andrew G

  Jan 30, 2026
  5.0
  Friendly and efficient customer service. I needed them to print, laminate, and cut 30 color pages, and the documents came out great!

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