Brand Certified
United States Postal Service
2.1(162 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
10421 Motor City Dr, Bethesda, MD
20817, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10421 Motor City Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
162 reviews
5 stars
33
4 stars
8
3 stars
9
2 stars
10
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly in passport services, leading to a negative customer experience.
Staffing Issues
Many customers reported long wait times and inefficiencies due to being understaffed, with only a few employees available to handle a high volume of customers.
Package Handling
There are frequent complaints about lost or misdelivered packages, with customers expressing frustration over the lack of accountability and poor handling of mail.
Mixed Experiences
While some customers praised individual staff members for their helpfulness and efficiency, the overall sentiment leaned towards dissatisfaction with service quality.
- TGTatiana GillespieFeb 7, 20261.0ABSOLUTELY HORRIBLE customer service. The tellers and so-called “customer service agents” at this location are consistently rude, unprofessional, and completely lack basic customer service skills; specifically Philomena Williams. There is no courtesy, no patience, and no willingness to assist. Instead of being helpful, the staff comes across as dismissive and irritated, as if customers are an inconvenience. This is unacceptable behavior for a public service facility. Especially, when the issues addressed have been due to inefficiency by the USPS and the carriers at this location. I would not recommend this location to anyone! (The 1 star rating was 1 too many.)
- KLKristin LaneFeb 4, 20261.0HORRIBLE customer service. I am so disappointed. I’m going on a trip with my husband and infant in May and needed to get her a new passport and renew mine so I did all the paperwork and brought everything with me that I would need. The only thing I didn’t fill out was a portion on the paperwork that said to wait until it’s notarized to fill out, which I was waiting to do until I got to the postal office. I recently moved from Bethesda to Frederick with my husband so I made the 45 minute drive back to Bethesda with my 3 month old in freezing/snowy conditions because it was the only location available for passport appointments. The MOMENT I walked in the woman handling passports gave me an immediate attitude, as if she couldn’t be bothered by me to waste any of her time and started asking if I had all the correct forms/print outs I needed. Would barely let me finish a sentence before she’d interrupt me, kept speaking over me and was outright rude for no reason. When she saw I didn’t have the paperwork notarized, because I thought they would do it at the post office, she seemed excited that she wouldn’t have to help me out any longer and kept telling me to go get it notarized somewhere because they don’t do that there. I explained I drove with my 3 month old for 45 minutes from Frederick and asked please can you help me figure out a solution, kept talking over me so I said “well, you couldn’t have wanted to get rid of me any faster. Have a nice day” and left just to sit in an hour of traffic on the way home. Very disappointing. I will be going to the other location now because I do not wish to ever have such an unpleasant encounter for absolutely no reason ever again, especially in front of my daughter. The amount of negative reviews was appalling. Something needs to be done about this. Google and Yelp both have ENDLESS complaints about this same woman. And she’s apparently been there for years??? Why stay with a job that clearly makes you miserable, and makes innocent people feel miserable as well. All around very disappointing.
- RHRobert HallJan 24, 20265.0Staff were friendly and knowledgeable about postage required for mail to Germany, Netherlands and UK.
- ASAmanda SJan 22, 20263.0Short line when I came in, figured it would quick to mail one priority package but I stood in line for 45 mins. One of the two guys working announced he was taking a break (with at least 9 people in line) and the only other guy working at the front had a broken printer and although he called for help a few times, no one came to his assist. Eventually one woman came from out back and helped people out at the self kiosk, she was great. Apologized for the hectic wait and lack of staff but was the most helpful. I wil add, there was a woman cleaning up/sweeping. Someone came up the counter and she said excuse me can I ask a question?… and this woman snapped back at her pretty rudely. The rest of us in line looked at each other shocked. I know they were slammed busy, but there’s no reason to snap like that when you’re just sweeping in the back.
- DKdeha koray karakoçNov 21, 20255.0Song thank you 🙏 and thank you
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 10421 Motor City Dr?
You can send mail, ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and access other postal products and services.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time U.S. passport applications and can take passport photos with an appointment.
Do I need an appointment to access passport services at this location?
Yes, you typically need to schedule an appointment for passport services using the online scheduler; limited walk-in hours may be available.
What are the operating hours for this Post Office?
Monday through Friday from 9 AM to 5 PM, Saturdays from 8 AM to 2 PM, and closed on Sundays.
Can I rent a PO Box online for the Bethesda Post Office?
Yes, you can search for and reserve PO Boxes online at the USPS website, then complete setup in person.
How much does it cost to get a passport photo at this Post Office?
The fee for a passport photo at USPS is $15.
Is lobby access to PO Boxes available after hours at this location?
Most locations offer 24/7 lobby access to PO Boxes, but hours can vary. Please check with the local Post Office for specifics.
Which nearby places can I visit before or after my visit to the USPS at 10421 Motor City Dr?
You might enjoy grabbing a pizza at Vince & Dominic's Pizzeria or visiting Bubbles Salons for beauty services conveniently nearby.
Are there nearby medical services to the Bethesda Post Office?
Yes, Endocrine and Diabetes Associates and Assisting Hands Home Care are local medical services near the Postal Service location.
How can nearby transit or other services help me get to the United States Postal Service at 10421 Motor City Dr?
Nearby services like the USPS Collection Point provide additional package drop-off options, and local businesses like EZ Workspaces and SMK Realty Solutions are in the same area, helping you plan your visit efficiently.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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