United States Postal Service

2.1
158 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10421 Motor City Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10421 Motor City Dr, Bethesda, MD
20817, United States

Hours

Reviews

2.1
158 reviews
5 stars
32
4 stars
8
3 stars
8
2 stars
10
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly in the passport service area, leading to frustration and dissatisfaction.

Efficiency

Customers frequently mentioned long wait times and understaffing, resulting in slow service and inefficiencies.

Package Handling

There are numerous complaints about lost or misdelivered packages, with some customers expressing distrust in the mail service.

Staff Attitude

While some staff members were praised for their friendliness and helpfulness, many others were criticized for their negative attitudes and lack of professionalism.

Management Issues

Several reviews highlighted poor management practices, including inadequate staffing and failure to address customer complaints effectively.
  • DK
    deha koray karakoç
    Nov 21, 2025
    5.0
    Song thank you 🙏 and thank you
  • PI
    P I
    Sep 25, 2025
    5.0
    Very friendly and helpful staff. Shout out to Ivor especially for always patiently answering questions when it comes to the many mailing options.
  • SM
    Senil Mathes
    Sep 8, 2025
    1.0
    How do I report this inefficient, ineffective office smh.
  • SO
    S O
    Aug 18, 2025
    1.0
    Understaffed. One person working for everyone in line.
  • EO
    Elizabeth Orden
    Aug 11, 2025
    1.0
    Terrible waiting time, terrible service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.