The UPS Store

4.6
159 reviews
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Business Details

5237 River Road, Bethesda, MD
20816, United States
(301) 656-7300
https://locations.theupsstore.com/md/bethesda/5237-river-road
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6395 in Bethesda offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
5237 River Road, Bethesda, MD
20816, United States

Hours

Reviews

4.6
159 reviews
5 stars
140
4 stars
3
3 stars
0
2 stars
2
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

David consistently receives praise for his friendly, efficient, and helpful service, with many customers expressing gratitude for his assistance.

Efficiency

The store is noted for its quick service, with many customers highlighting the fast processing of shipments and printing.

Mixed Experiences

While many reviews are positive, there are complaints about rude staff and inconsistent service, particularly regarding printing and notary fees.

Cleanliness and Organization

Customers appreciate the cleanliness and organization of the store, contributing to a pleasant experience.

Pricing Concerns

Some customers expressed dissatisfaction with unexpected fees for printing and notary services, feeling they were not adequately informed.
  • GS
    Glen W. Sutcliffe
    Oct 2, 2025
    5.0
    David is always quick to serve and efficient. Amazed at how a line of customers will be in & out faster than the post office.
  • TH
    Tia Huntley
    Sep 14, 2025
    5.0
    The staff there (the weekday guy especially, I think his name is David) is friendly and super helpful, and they are very efficient. It’s also really convenient to drop off my stuff in a bag with an address, then have them pack it up (really well) and send it without issue. The shop is always organized and clean too. That’s my go-to spot to ship anything domestically. 🫶🏻
  • MR
    Maria Rios
    Sep 3, 2025
    5.0
    Great service david
  • KB
    Katey Boerner
    Aug 25, 2025
    5.0
    Great service
  • TT
    TG
    Aug 15, 2025
    5.0
    They’re the best. Went to two ups and 1 usps they were slow not nice and helpful. David is the best. He works fast and respectful. Overall professional. Thank you
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Bethesda provide?

The UPS Store in Bethesda offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access among others.