United States Postal Service

2.8
29 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11115 Lake View Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11115 Lake View Ln, Berlin, MD
21811, United States

Hours

Reviews

2.8
29 reviews
5 stars
11
4 stars
1
3 stars
2
2 stars
1
1 star
14
  • CR
    Courtney Riffe
    Nov 1, 2025
    5.0
    I love this place! I’ve been using this branch for almost ten years. Mary and Danny have great customer service and really know how to work efficiently and diligently. The entire staff works super hard here—ten stars <3 <3
  • MF
    Matt Frock
    Oct 25, 2025
    1.0
    Zero stars
  • RB
    R B
    Jul 30, 2025
    1.0
    Had a package that was supposed to be delivered, guy that was working behind the counter, very rude and didn't really care.
  • DD
    David
    Jul 24, 2025
    1.0
    Package was returned by this distribution site before they ever made a physical attempt. Package was sent back by an inside employee for an unknown reason. Package contained supplies needed on the delivery date by the intended customer.
  • DL
    Denis Lopez
    Feb 27, 2025
    1.0
    Let me start off by saying never in my 20 years of living and going to the ocean pines post office have I ever been treated so horribly, I had scheduled an appointment for my baby to get his passport Thursday feb 27, I arrived 15 minutes early because I had to fill out a paper the ds-11 form which they have avilabe. As soon as I entered I stated that I had a passport appointment, the lady who was attending me asked if "the form was filled out" which I replied no I came to get it here to fill out, another employee turned toher and asked her if he should go get it for us" which she replied in a annoyed voice " no because they don't have it filled out". The guy basically gave away that they had the papers in the back but didn't want to get them... They told us to go to the library and print our own which we did go do, cost 60 cents, I then went back with the form filled out and waited in line, the same guy told us to go up and he said " we're not going to help you because your appointment is over" I was like wtw I then said but you guys take walk ins right and he said that only Tuesday and Wednesday, I was so annoyed atp and just asked if I needed anything else to bring since I had to now reschedule the appointment, and the guy said no. So I hope next visit they don't come up with some other bs as to why they won't help me 😒. Lazy people working here yall, hope this review helps others. Update just checked the walk in days on their website and it said " walk ins Tuesday - Thursday" till 3pm this just proves how lazy they were to do their job...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.