The UPS Store

Reviews

• JW

  Joanna Walker

  2 days ago
  5.0
  I normally have a lot of stuff to return but the staff never gets annoyed and is very welcoming. PJ especially is always very nice and greets me whenever I come in. I love this location
• TG

  Taty G

  6 days ago
  5.0
  It is not often that you come across someone who genuinely elevates an entire customer experience, but Princess does exactly that every single time. I have interacted with Princess on multiple occasions for different services, and the consistency in her professionalism, efficiency, and positive attitude is remarkable. From the moment Princess greets you, there is a sense that you are in capable hands. One of the first things I noticed about Princess is her ability to stay composed and organized, even during busy rushes. I have seen long lines form, yet Princess manages the flow effortlessly. She works quickly without cutting corners, and she never makes customers feel rushed. Instead, Princess gives each person her full attention, listens carefully, and ensures everything is handled correctly before moving on. When I needed documents notarized, Princess walked me through the entire process with clarity and patience. She verified my identification carefully, explained what I was signing, and made sure everything was completed accurately. That level of diligence shows that Princess takes her responsibility seriously. I felt confident and secure throughout the entire interaction because Princess was thorough and detail-oriented. Shipping services with Princess are always smooth and straightforward. On one visit, I was unsure which delivery option to choose. Princess took the time to compare rates and timelines, explaining the differences clearly so I could make an informed decision. Rather than simply processing the transaction, Princess ensured I understood my options. That consultative approach reflects a high level of customer care. I have also relied on Princess for printing services, and the quality of her work stands out. She double-checked formatting, alignment, and paper selection before finalizing the order. When I needed professional-looking copies for an important submission, Princess made sure they were crisp and polished. It is clear that Princess pays attention to even the smallest details. Another experience that impressed me was when I had to ship a fragile item. Princess carefully packaged everything, adding the necessary protection to prevent damage. She explained the steps she was taking and reassured me that the item would travel safely. That level of attentiveness builds trust, and Princess consistently earns it. Even with simple services like returns or drop-offs, Princess maintains the same high standard. She processes everything efficiently while still being friendly and welcoming. Princess has a way of making routine transactions feel pleasant rather than transactional. What truly distinguishes Princess is her consistency. Every visit reflects the same professionalism, patience, and competence. Princess communicates clearly, works efficiently, and treats customers with respect. It is evident that she takes pride in delivering excellent service. In every interaction I have had, Princess has demonstrated reliability and integrity. Whether it is notarizing important paperwork, handling shipments, printing documents, or assisting with returns, Princess approaches each task with care. I highly recommend Princess to anyone looking for dependable, high-quality service.
• JB

  John T Bell

  Feb 26, 2026
  5.0
  I have been a customer of the UPS store on Baltimore Ave in Beltsville for over, 15 years now. The service is excellent, and the staff is friendly and reliable. I use my box as my primary business address and I haven't had any problems during my years of service.
• SV

  Selfcare Viralz

  Feb 21, 2026
  5.0
  I had a great experience working with Princess at UPS. She was professional, patient, and made the shipping process quick and easy. She answered all my questions clearly and handled my package with care. Excellent customer service!
• EH

  ElBonita Hawkins

  Feb 19, 2026
  5.0
  I have been with this store for 6 years. They are awesome and they know my name. Beth is the sweetest. PJ is sarcastic and funny. Mrs. Kelly runs a tight ship! They will always keep my business

Frequently Asked Questions About The UPS Store