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United States Postal Service

2.4
(304 reviews)

Business Details

900 E Fayette St, Baltimore, MD
21233, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 900 E Fayette St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
900 E Fayette St, Baltimore, MD
21233, United States

Hours

Reviews

2.4
304 reviews
5 stars
80
4 stars
23
3 stars
11
2 stars
10
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly from specific employees, leading to a negative customer experience.

Staffing Issues

Customers frequently noted that the location is often understaffed, resulting in long wait times and inadequate service.

Mixed Experiences

While many customers reported poor service, a few mentioned positive interactions with specific employees who provided helpful and friendly assistance.

Operational Problems

Several reviews pointed out issues with the facility's operations, including delays in service, incorrect information, and unavailability of services during posted hours.
  • SP
    SS PC
    2 days ago
    1.0
    Rudest employees. They think they are doing the customers a favor, although this is their job and they can’t even do their job properly.
  • SV
    Stephen Verges
    6 days ago
    1.0
    The worst post office I have ever visited in the United States.
  • LW
    LaToya Woodson
    Feb 14, 2026
    1.0
    Worse customer service ever
  • DG
    Del Gado
    Feb 10, 2026
    1.0
    I sometimes see reviews about this place and I wonder. But I have been here so many times and never had a good experience. Constantly short staffed, rude and burnt out staff, no one seems to care or to know about what customers service is all about. Made an appointment just for it to be canceled with no notice and no information on when to return. If your job makes you so miserable, please find something else to do with your life.
  • TC
    Tony Clancey
    Jan 27, 2026
    5.0
    I spoke to Ms. Tonya who is a gem. We lost almost 800 dollars of invites after we mailed them from a post office in Perry Hall area. After 28 days, no one has gotten any of the 70ish envelopes we mailed. She was kind and sympathetic and is walking somewhere to talk to others to see if she can find any info. Plus, the phone was answered on the second ring by a real person. Even if she can’t find the invites, she made me feel better lol. Thank you for listening & being so nice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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