United States Postal Service

2.4
292 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 900 E Fayette St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
900 E Fayette St, Baltimore, MD
21233, United States

Hours

Reviews

2.4
292 reviews
5 stars
79
4 stars
23
3 stars
11
2 stars
10
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Staffing Issues

Many customers noted that the location is often understaffed, leading to long wait times and frustration.

Facility Conditions

Several reviews mentioned the facility being dirty and poorly maintained, contributing to a negative experience.

Parking and Accessibility

Truck drivers specifically complained about inadequate parking space and difficult maneuverability at the location.

Mixed Experiences

While many customers reported negative experiences, a few mentioned positive interactions with specific staff members, indicating inconsistency in service quality.
  • KL
    Kyle Lawson
    6 days ago
    5.0
    I’ve never returned a package before and ms Carolyn was very helpful and understanding with me on how to do it. Task was short and sweet. I challenge bad reviewers to come in with a better attitude.
  • JW
    June Washington
    Nov 10, 2025
    1.0
    I reported months ago that our mailbox unit was wobbly. About 3 or 4 months later the mailbox was up against the wall now the mailbox is gone completely and I have no idea where they took the mail and to call the automated system is an absolute joke🤬
  • EK
    eryc kalema
    Nov 3, 2025
    4.0
    TRUCKERS!! Docks are open 24hrs. Good chance they’ll take you fcfs
  • TS
    tina smith
    Nov 1, 2025
    5.0
    One of the best locations
  • AH
    Ashley Hancock
    Oct 24, 2025
    1.0
    I’ve lived at the address I’m at now for Two(2) whole years I spoke with all the postal carriers who deliver mail to my address then I went to the MAIN POST OFFICE in Baltimore City and the MY ZONED POST OFFICE I spoke with two Postal Mangers as they told me I’ve E-Mailed and even spoke with somebody on the phone and through chat about this one problem I been have I’m trying to paint a picture so you all know where me and my family who all share the same exact last name are coming from we’re not LUCKY TO HAVE A DUMPSTER IN OUR NEIGHBOURHOOD TRASH PICK UP IS ONCE A WEEK ONCE I spoke with the mail carriers again about the same situation they say the same thing as the post office some of them now throw the mail away so now you all want me to fill my trash can up with other people mail wasting my trash bags on other people mail because you all can’t do you all job by correcting this THIS IS A PROBLEM BECAUSE WHEN MY MAIL BOX GET FULL THE MAIL CARRIERS PLACE MY MAIL ON THE GROUND OUTSIDE WHEN THE PROPLE WHO DON’T LIVE AT THE ADDRESS IS SAFE INSIDE THE MAIL BOX so I’m not seeing some bills until a month later not noticing to look under all that mail everyday because something under that pile might me mines I’m try to figure out how I can be on the Fox 45 or WJZ about this because something under of the other people mail be very very important in my opinion please I need help well on to the next website to post this as well thanks for listening because others don’t care about this problem I have pictures and videos as well to display these facts

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.