United States Postal Service

1.6
200 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6221 Eastern Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6221 Eastern Ave, Baltimore, MD
21224, United States

Hours

Reviews

1.6
200 reviews
5 stars
27
4 stars
3
3 stars
2
2 stars
7
1 star
161

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Operational Issues

Customers reported frequent early closures and long wait times, causing frustration and inconvenience.

Service Quality

Many customers experienced issues with mail delivery, including lost packages and undelivered mail, indicating poor operational efficiency.

Staff Attitude

Several reviews mentioned a lack of empathy and respect from employees, contributing to an overall negative atmosphere.

Mixed Experiences

A few customers reported positive interactions, suggesting that experiences may vary depending on the staff member.
  • BW
    Breanna Wisner
    Sep 12, 2025
    5.0
    I needed to send first-class mail, and Sharice was incredibly kind and welcoming while helping me!
  • HL
    Huỳnh T. Hiếu - Huynh Liam LLC
    Aug 12, 2025
    5.0
    The waiting line is short, customer service are nice
  • AL
    Anny Navarro Lagos
    May 24, 2023
    1.0
    I went their to renew my passport and when I went in to wait they made me wait just to end up telling me I was late to my appointment, it doesn’t make sense.
  • LS
    Luscious Loyal Strawberri
    Nov 15, 2022
    1.0
    I haven't received my mail in 3 weeks because our mail lady disrespected our household & she want 2 play the victim in this situation! I also went 2 the post office 2 report my issue & they locked the door @ 4:00pm instead of 4:30pm! She gave me a number & 2 supervisors on! 2 day Im calling the post office I been on hold for 25 minutes so far!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.