United States Postal Service

1.6
201 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 6221 Eastern Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6221 Eastern Ave, Baltimore, MD
21224, United States

Hours

Reviews

1.6
201 reviews
5 stars
27
4 stars
3
3 stars
2
2 stars
7
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Operational Issues

Customers reported frequent early closures and long wait times, causing frustration and inconvenience.

Service Quality

Many customers experienced issues with mail delivery, including lost packages and undelivered mail, indicating poor operational efficiency.

Staff Attitude

Several reviews mentioned a lack of empathy and respect from employees, contributing to an overall negative atmosphere.

Mixed Experiences

A few customers reported positive interactions, suggesting that experiences may vary depending on the staff member.
  • BW
    Breanna Wisner
    Sep 12, 2025
    5.0
    I needed to send first-class mail, and Sharice was incredibly kind and welcoming while helping me!
  • HL
    Huỳnh T. Hiếu - Huynh Liam LLC
    Aug 12, 2025
    5.0
    The waiting line is short, customer service are nice
  • FF
    Favy
    Jul 1, 2025
    1.0
    How is it that this location provides passport services but doesn’t have the paper form? I was told they no longer give them out, yet I got there earlier and was told to go to a different location to get one or to print it out myself. I got back 15 mins late and was told to reschedule…. I asked about the walk in spots and was told they don’t do them anymore…. If so the online information needs to be updated! I was going to wait for the people that were ahead of me because of the 15mins but was told there was already booked all day, yet there wasn’t anyone but that one family.
  • KJ
    Kanika Jackson
    Jun 27, 2025
    1.0
    Never in my life have I gone to a post office to purchase stamps only to be rudely told they do not have any! What post office does not have stamps!? I have been living in this area for 8 years now and have never had a pleasant experience at this location. The staff are rude, unprofessional, and more concerned with you going away so they continue their personal conversations. Furthermore, this location is always dirty! It is infuriating, but I will just have to drive out of my way to avoid this location!
  • TT
    Tarphia Tardunder
    Jun 14, 2025
    4.0
    Terrible customer service.. applied for a PO Box couldn't access it. They didn't change locks. Lady at front need to be on maternity leave

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.