United States Postal Service

2.4
189 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 919 W 34th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
919 W 34th St, Baltimore, MD
21211, United States

Hours

Reviews

2.4
189 reviews
5 stars
53
4 stars
9
3 stars
5
2 stars
9
1 star
113

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, with several instances of employees being on personal calls while serving customers.

Service Reliability

Numerous reviews highlighted issues with lost packages, delayed mail delivery, and inconsistent service, leading to frustration among customers.

Customer Experience

While some customers praised specific employees for their helpfulness, the overall sentiment indicated a lack of professionalism and care from the majority of staff.

Operational Issues

Customers frequently mentioned long wait times, inconsistent opening hours, and a lack of self-service options, contributing to a negative experience.
  • EG
    Elizabeth Garcia
    Nov 17, 2025
    1.0
    Rude postal workers. Texting rather than doing their jobs. Don’t bother greeting.
  • MF
    Madeleine von Froomer
    Nov 14, 2025
    5.0
    I had a great experience. The clerks were super helpful and patient while we shipped a bunch of heavy boxes and repacked them at the counter.
  • KS
    Kitty Seven
    Sep 11, 2025
    1.0
    Clerk at the counter was on a personal phone call, complaining LOUDLY about her post office job, WHILE ON THE JOB. She never spoke to me while processing my package, or quit talking on the phone the entire time we were in the PO. Terrible and terribly slow service. Also, they lost (stole? we don't know) a check I mailed two months ago and now have to pay fees and fines because of their incompetence. This PO is the worst.
  • JB
    Julie Burnett
    Aug 23, 2025
    5.0
    Staff was helpful and friendly while we got our passports!
  • IZ
    Irene Zhou
    Aug 5, 2025
    1.0
    Their internet was down. Could not scan QR code. I am furious. It’s such a basic thing

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.