United States Postal Service

2.4
190 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 919 W 34th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
919 W 34th St, Baltimore, MD
21211, United States

Hours

Reviews

2.4
190 reviews
5 stars
53
4 stars
9
3 stars
5
2 stars
9
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; some customers report helpful and friendly staff, while others describe rude and unprofessional behavior.

Efficiency

Many reviews highlight slow service, long wait times, and issues with mail delivery and package handling.

Staff Attitude

Numerous customers noted a negative attitude among staff, with reports of employees being dismissive or unhelpful.

Operational Issues

Frequent complaints about inconsistent hours, including being closed during posted times and long lunch breaks.

Lost Packages

Several customers reported lost or mishandled packages, contributing to dissatisfaction with the service.
  • EG
    Elizabeth Garcia
    Nov 17, 2025
    1.0
    Rude postal workers. Texting rather than doing their jobs. Don’t bother greeting.
  • MF
    Madeleine von Froomer
    Nov 14, 2025
    5.0
    I had a great experience. The clerks were super helpful and patient while we shipped a bunch of heavy boxes and repacked them at the counter.
  • KS
    Kitty Seven
    Sep 11, 2025
    1.0
    Clerk at the counter was on a personal phone call, complaining LOUDLY about her post office job, WHILE ON THE JOB. She never spoke to me while processing my package, or quit talking on the phone the entire time we were in the PO. Terrible and terribly slow service. Also, they lost (stole? we don't know) a check I mailed two months ago and now have to pay fees and fines because of their incompetence. This PO is the worst.
  • JB
    Julie Burnett
    Aug 23, 2025
    5.0
    Staff was helpful and friendly while we got our passports!
  • IZ
    Irene Zhou
    Aug 5, 2025
    1.0
    Their internet was down. Could not scan QR code. I am furious. It’s such a basic thing

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.