United States Postal Service

2.1
153 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3000 Homewood Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3000 Homewood Ave, Baltimore, MD
21218, United States

Hours

Reviews

2.1
153 reviews
5 stars
34
4 stars
7
3 stars
1
2 stars
5
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers praised friendly and efficient staff, while others reported rude and unhelpful employees.

Delivery Issues

Numerous complaints about late deliveries, packages marked as delivered but not received, and mail being delivered to the wrong addresses.

Operational Efficiency

Customers expressed frustration with long wait times, understaffing, and poor communication, particularly regarding package holds and inquiries.

Improvement Noted

Some reviews indicated recent improvements in service and staff professionalism at certain locations.
  • SB
    Shana Baugh
    Dec 19, 2025
    5.0
    This location goes far and beyond to make sure I get my packages. Holly does a wonderful job with giving great customer service. Also, my mail carrier does a good job with making sure I receive my packages and mail. Thank you 🥰
  • JM
    John Milner
    Aug 14, 2025
    5.0
    In and out in under 5 minutes at 11:20 am. Jessica was super polite and efficient. Thanks!
  • MD
    maria diaz
    Jul 31, 2025
    5.0
    This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.
  • LA
    Lyla Abbott
    Jul 29, 2025
    4.0
    Had a positive experience
  • EH
    e.e hoop
    Nov 30, 2016
    1.0
    This post office sucks. They lost at least 3 of my packages that I never got. The carriers bend your packages and I just saw that someone opened my mail today and then put it in the mail box. It had to be the worker because I just checked it 15 mins prior. Oh and don't ask for the manager they are never available, I've asked for them on 5 different occasions. Just called there 4 times and the line is busy.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.