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United States Postal Service

2.1
(155 reviews)

Business Details

3000 Homewood Ave, Baltimore, MD
21218, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3000 Homewood Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3000 Homewood Ave, Baltimore, MD
21218, United States

Hours

Reviews

2.1
155 reviews
5 stars
35
4 stars
7
3 stars
1
2 stars
5
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers report friendly and helpful staff, while others describe rude and unprofessional behavior.

Delivery Issues

Numerous complaints about late deliveries, misdelivered packages, and lack of communication regarding package status.

Staff Efficiency

Many reviews mention long wait times and understaffing, leading to frustration among customers.

Facility Management

Several customers express dissatisfaction with the management and organization of the post office, citing issues like lack of supplies and poor operational hours.
  • MM
    Maynard McMillan
    Feb 2, 2026
    1.0
    I went in today to handle some business, and was met with passive aggressiveness, shortness, and Holly (agent helping me) acted as if I was interrupting her. When I came I. The post office, she was sitting down on her phone, so maybe that’s what I was interrupting. I don’t often leave negative reviews, but the service today was deplorable.
  • SB
    Shana Baugh
    Dec 19, 2025
    5.0
    This location goes far and beyond to make sure I get my packages. Holly does a wonderful job with giving great customer service. Also, my mail carrier does a good job with making sure I receive my packages and mail. Thank you 🥰
  • MD
    maria diaz
    Jul 31, 2025
    5.0
    This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.
  • DW
    Darnetia Walton
    Jan 27, 2025
    1.0
    Not this office per day but this is the worth service for the smallest thing first it wouldn't take my 1.10 to change my address then I go to the near by branch to get a change of address form they don't have any I've called emailed and eventually someone got back to me because emails was saying they were sending one a gentleman told me he'll send it personally and th day of arrival never came called again never came eventually month later finally gets the form fill it out give it to the mailman and a month later I'm wondering why my mail hasn't been sent here yet cause I asked them to hold the mail then 2mojths later no mail but a letter from the post office stating they can't verify myself and my kids identity so my change of address has not been updated all mail was sent back to whomever sent it or trashed by employee not one piece of mail came to my residents yet as forwarded so I gotta ride to check other or mailbox knock on people door to ask is my mail there and to not throw it away for me so inconvenience
  • EH
    e.e hoop
    Nov 30, 2016
    1.0
    This post office sucks. They lost at least 3 of my packages that I never got. The carriers bend your packages and I just saw that someone opened my mail today and then put it in the mail box. It had to be the worker because I just checked it 15 mins prior. Oh and don't ask for the manager they are never available, I've asked for them on 5 different occasions. Just called there 4 times and the line is busy.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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