United States Postal Service

2.0
153 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3000 Homewood Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3000 Homewood Ave, Baltimore, MD
21218, United States

Hours

Reviews

2.0
153 reviews
5 stars
33
4 stars
7
3 stars
1
2 stars
5
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and efficient staff, many reported rude and unhelpful employees.

Delivery Issues

Numerous complaints about late deliveries, misdelivered packages, and failure to deliver mail consistently.

Operational Efficiency

Customers expressed frustration with long wait times, understaffing, and poor communication, leading to a negative overall experience.

Facility Management

Several reviews highlighted issues with the cleanliness and organization of the post office, as well as problems with hours of operation.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences, particularly with specific staff members and improved service at certain times.
  • JM
    John Milner
    Aug 14, 2025
    5.0
    In and out in under 5 minutes at 11:20 am. Jessica was super polite and efficient. Thanks!
  • MD
    maria diaz
    Jul 31, 2025
    5.0
    This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.
  • LA
    Lyla Abbott
    Jul 29, 2025
    4.0
    Had a positive experience
  • NH
    nakita holifield
    Jun 21, 2025
    1.0
    This location sucks... The mailman comes all hrs of the night as late as 9 ... I receive my income thru the mail weekly but for some reason it's been 2 weeks behind... I have never had this problem before... I am fed up and I'm about to go to a higher up
  • JL
    James Lytle
    Jun 16, 2025
    1.0
    The USPS in Baltimore is run really horribly. Packages are either not delivered, or are delivered to the wrong addresses; and USPS managers in Baltimore never do anything about the problem.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.