Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5730 Cottonworth Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.0
149 reviews
5 stars
28
4 stars
6
3 stars
6
2 stars
13
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unhelpful staff, with many customers feeling dismissed and disrespected during their interactions.
Operational Issues
Customers frequently report that the post office does not open on time, often arriving to find it closed during posted hours.
Passport Services
Many customers express frustration with the passport application process, citing unprofessional handling and frequent cancellations without notice.
Delivery Problems
There are multiple complaints regarding misdelivered or missing packages, leading to concerns about internal mail theft and overall reliability.
MM
Mee McCormick
1 day ago
1.0
A particular lady was very rude . She double scanned my item . I watched her do it. Now it's held up with no delivery date in site to the buyer.
I'm going to report this incident in person.
Do not use the USPS. You have been warned!!
KD
Kota Dimeler
Feb 21, 2026
1.0
Shockingly rude attitude towards me the second I walked in the door, to mail one envelope, during normal posted business hours. Totally threw off my morning, like, why be actively mean to everyday local customers? One lady is always talking on the phone while working, and doesn't acknowledge you. Just bizarre. Worst USPS service I have seen and I've seen some pretty bad ones. How are these people still employed?
YT
yisroel meir Tkatch
Feb 18, 2026
1.0
All the employees just seemed pissed at everyone. Any question I had was answered super aggressively
MR
Moussie Rosenblum
Feb 13, 2026
1.0
APPALLED AT THE CUSTOMER SERVICE We came to renew our son’s passport two weeks in a row and was told the lady who does the passports wasn’t in. This is a government building with booking appointments offered when there’s no one to deliver the service. My husband took of work twice ! We are just so unimpressed and the staff was super rude and should not be working with other humans. The watched us stand in front the passport desk an d said nothing until we asked if we were going to be helped with out appointment . Why are they taking appointments online when there’s is no one here and why aren’t they contacting those appointments and letting ppl know not
To come in. It’s so rude
BK
Bmore Kind
Jan 10, 2026
1.0
This is consistently the worst post office I've ever experienced. The people that staff the front of this post office are rude, demeaning, and have zero customer service skills. They need to be moved to a new non-customer facing function. This post office never seems to open on time - I've been there at 9:00am, the posted opening time, on numerous occasions and have to wait 15-20 minutes for someone to show up to unlock the door despite clearly hearing many people in back sorting mail. Upon unlocking the door, they roll their eyes and ask why you need full service assistance, as if someone would wait 15 minutes when they could just drop a letter in a mailbox.
They won't perform passport services during the posted hours for passport services. They won't scan in a package with a prepaid label on it. They won't weigh a letter for you to ensure it has enough postage on it. They roll their eyes and sigh when you say you need to buy stamps and rarely seem to have the seasonal stamps offered. They make demeaning comments to people clearly on the autistic spectrum about their harmless stimming habits. They make personal comments about people that are inappropriate and just plain cruel.
Everyone has a bad day now and then, but this post office isn't that - it's consistently staffed by rude, demeaning, people with an attitude not providing the basic services that a post office supposedly provides. If USPS refuses to move these employees to a new role that better fits their skills, then they ought to at minimum put in more self-service tools in the lobby of this post office so people can get packages scanned, buy stamps, and weigh mail without having to "inconvenience" the people at the front counter.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5730 Cottonworth Ave offer?
They provide mailing and shipping services, money orders, Post Office boxes, passports, gift cards, and more.
Can I get a passport application and photo at this Post Office?
Yes, this location accepts first-time passport applications and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services at this Post Office?
Yes, most passport services require an appointment through the online scheduler; limited walk-in hours may be available.
What are the operating hours of the USPS location at 5730 Cottonworth Ave?
Monday to Friday from 9:00 AM to 4:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online at the USPS website and complete setup in person at the location.
Is there 24/7 access to PO Boxes at this Post Office?
Many USPS locations offer 24/7 PO Box lobby access, but access hours may vary. Check with this location for specifics.
What is the cost of a passport photo at this Post Office?
The current fee for a passport photo is $15.
How can nearby BotaniCuisine restaurant be convenient when visiting the Post Office?
You can enjoy a vegan or vegetarian meal at BotaniCuisine before or after handling your postal needs at the USPS location nearby.
Are there nearby sports facilities I can visit around the Post Office?
Yes, Coppermine Sports Center, Northwest Ice Rink, and Baltimore Beach offer sports and recreational activities near the Post Office.
What local services near the Post Office might be useful after mailing or shipping?
Nearby services like Apple Notary, FX Physical Therapy, and Mt Washington Cleaners offer notary, medical therapy, and laundry services respectively.
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