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United States Postal Service

2.0
(149 reviews)

Business Details

5730 Cottonworth Ave, Baltimore, MD
21209, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5730 Cottonworth Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5730 Cottonworth Ave, Baltimore, MD
21209, United States

Hours

Reviews

2.0
149 reviews
5 stars
28
4 stars
6
3 stars
6
2 stars
13
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, with many customers feeling dismissed and disrespected during their interactions.

Operational Issues

Customers frequently report that the post office does not open on time, often arriving to find it closed during posted hours.

Passport Services

Many customers express frustration with the passport application process, citing unprofessional handling and frequent cancellations without notice.

Delivery Problems

There are multiple complaints regarding misdelivered or missing packages, leading to concerns about internal mail theft and overall reliability.
  • MM
    Mee McCormick
    1 day ago
    1.0
    A particular lady was very rude . She double scanned my item . I watched her do it. Now it's held up with no delivery date in site to the buyer. I'm going to report this incident in person. Do not use the USPS. You have been warned!!
  • KD
    Kota Dimeler
    Feb 21, 2026
    1.0
    Shockingly rude attitude towards me the second I walked in the door, to mail one envelope, during normal posted business hours. Totally threw off my morning, like, why be actively mean to everyday local customers? One lady is always talking on the phone while working, and doesn't acknowledge you. Just bizarre. Worst USPS service I have seen and I've seen some pretty bad ones. How are these people still employed?
  • YT
    yisroel meir Tkatch
    Feb 18, 2026
    1.0
    All the employees just seemed pissed at everyone. Any question I had was answered super aggressively
  • MR
    Moussie Rosenblum
    Feb 13, 2026
    1.0
    APPALLED AT THE CUSTOMER SERVICE We came to renew our son’s passport two weeks in a row and was told the lady who does the passports wasn’t in. This is a government building with booking appointments offered when there’s no one to deliver the service. My husband took of work twice ! We are just so unimpressed and the staff was super rude and should not be working with other humans. The watched us stand in front the passport desk an d said nothing until we asked if we were going to be helped with out appointment . Why are they taking appointments online when there’s is no one here and why aren’t they contacting those appointments and letting ppl know not To come in. It’s so rude
  • BK
    Bmore Kind
    Jan 10, 2026
    1.0
    This is consistently the worst post office I've ever experienced. The people that staff the front of this post office are rude, demeaning, and have zero customer service skills. They need to be moved to a new non-customer facing function. This post office never seems to open on time - I've been there at 9:00am, the posted opening time, on numerous occasions and have to wait 15-20 minutes for someone to show up to unlock the door despite clearly hearing many people in back sorting mail. Upon unlocking the door, they roll their eyes and ask why you need full service assistance, as if someone would wait 15 minutes when they could just drop a letter in a mailbox. They won't perform passport services during the posted hours for passport services. They won't scan in a package with a prepaid label on it. They won't weigh a letter for you to ensure it has enough postage on it. They roll their eyes and sigh when you say you need to buy stamps and rarely seem to have the seasonal stamps offered. They make demeaning comments to people clearly on the autistic spectrum about their harmless stimming habits. They make personal comments about people that are inappropriate and just plain cruel. Everyone has a bad day now and then, but this post office isn't that - it's consistently staffed by rude, demeaning, people with an attitude not providing the basic services that a post office supposedly provides. If USPS refuses to move these employees to a new role that better fits their skills, then they ought to at minimum put in more self-service tools in the lobby of this post office so people can get packages scanned, buy stamps, and weigh mail without having to "inconvenience" the people at the front counter.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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