Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5730 Cottonworth Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
134 reviews
5 stars
25
4 stars
6
3 stars
6
2 stars
13
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight rude and unhelpful staff, with many customers expressing frustration over poor interactions.
Operational Issues
Frequent complaints about the post office not opening on time, being closed during posted hours, and staff being unresponsive to customer needs.
Service Quality
Customers report issues with mail and package delivery, including misdeliveries and lost items, leading to a lack of trust in the service.
Mixed Experiences
While many reviews are negative, some customers mention positive interactions with specific staff members, indicating inconsistency in service quality.
- SLsky LiNov 6, 20251.0The low rating in this place is well deserved.
- JPJohnny PublicOct 26, 20251.0This review should technically be a zero. All of the other abysmal reviews state the obvious when it comes to this location; however, I will add to the list. This particular USPS location is almost never open on time, the printers are down more than they are functional (so good luck getting a receipt), and they have been "sold out of stamps" more often than a person could believe (I was told by other USPS locations that this simply isn't possible!). The workers have been seen sleeping at the front counter desk, and are often using Bluetooth headsets to take personal phone calls while waiting on customers. This particular branch is in need of a complete overhaul, otherwise the USPS is better off shutting it down because this location creates more inconvenience than benefit to the community.
- RZRichard ZielaskiewiczOct 20, 20251.0One of the worst customer service experiences I've ever had anywhere. Rude, unhelpful, and lazy. Never again.
- RKRimma KondratyevaOct 8, 20251.0Had a horrible experience, very rude and unprofessional ….. never again I will use that post office…
- OJOlivia JamesSep 23, 20251.0I'm not surprised this branch has poor reviews, this staff needs to be let go and I'll be making formal complaints with the USPS regarding these employees having no accountability or awareness of services, hours of operation, and passport services that are on their website and advertised in the window. The Federal website for passport acceptance services has this USPS branch listed, and on their own scheduler they say they are open from 11:00a to 1: 00p on Tuesdays for walk-ins, but if you walk in between 11-1 on a Tuesday, the woman behind the counter is going to be condescending and rude to you as if you have done something wrong. I could already tell this woman was in a mood by how she treated the woman in front of me, so I'm not surprised, but disappointed nonetheless. Let people go that have zero customer service skills, they have no business being customer facing with attitudes like this. Everyone has bad days but you don't need to take it out on everyone in front of you, suck it up, be an adult, and do your job— or find a job where you're happy so you're not being condescending and rude to people for no reason.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5730 Cottonworth Ave offer?
They provide mailing and shipping services, money orders, Post Office boxes, passports, gift cards, and more.
Can I get a passport application and photo at this Post Office?
Yes, this location accepts first-time passport applications and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services at this Post Office?
Yes, most passport services require an appointment through the online scheduler; limited walk-in hours may be available.
What are the operating hours of the USPS location at 5730 Cottonworth Ave?
Monday to Friday from 9:00 AM to 4:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online at the USPS website and complete setup in person at the location.
Is there 24/7 access to PO Boxes at this Post Office?
Many USPS locations offer 24/7 PO Box lobby access, but access hours may vary. Check with this location for specifics.
What is the cost of a passport photo at this Post Office?
The current fee for a passport photo is $15.
How can nearby BotaniCuisine restaurant be convenient when visiting the Post Office?
You can enjoy a vegan or vegetarian meal at BotaniCuisine before or after handling your postal needs at the USPS location nearby.
Are there nearby sports facilities I can visit around the Post Office?
Yes, Coppermine Sports Center, Northwest Ice Rink, and Baltimore Beach offer sports and recreational activities near the Post Office.
What local services near the Post Office might be useful after mailing or shipping?
Nearby services like Apple Notary, FX Physical Therapy, and Mt Washington Cleaners offer notary, medical therapy, and laundry services respectively.