Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1162 in Baltimore offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Renaissance Harborplace Hotel Across From Harborplace.
Details
- DeliveryNot available
Location
Hours
Reviews
2.5
231 reviews
5 stars
76
4 stars
7
3 stars
8
2 stars
4
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting rudeness and unprofessional behavior from staff, particularly the owner.
Pricing Issues
Customers frequently complained about excessive charges for services that are typically free at other UPS locations, including fees for printing labels and using tape.
Inconsistency
There were reports of inconsistent service experiences, with some customers praising the staff while others described their experiences as frustrating and unhelpful.
Notary Service
The notary service was criticized for being unreliable, with appointments not being honored and staff lacking professionalism.
Store Cleanliness
Some customers noted that the store was clean and well-maintained, contrasting with the negative experiences related to service.
- MMMichelle2 days ago5.0I love it. It's convenient and the people who work there are always nice
- KPKevin PrasadOct 4, 20251.0Notary service is unreliable and the notary stamps at this location do not have the correct dates and are invalid.
- YPYve's PlaceOct 4, 20251.0An Asian man rented me a UPS mailbox with a damaged key. He knew the lock had issues because when he tried to unlock it at first, he struggled, then wiggled it in and told me it was ok. When I returned to check my mail a week later. The key did not work. I asked him for another key. He said, "Next time." I asked him to honor the sign that reads, additional keys are $25. He behaved as though he had no extra keys. Poorest customer service ever.
- KBKeisha BOct 3, 20251.0The owner of this franchise is rude. Never had such a bad experience with UPS brand until coming here. Despite it being the closest to my apartment, I will now just go out my way to find another.
- AAAayliahSep 23, 20251.0I rarely ever write reviews but I had such a bad experience at this location that I felt the need to do so. Also the other reviews dating back to years and years ago about the same Asian guy solidified that he just hates his job and doesn’t care about anything…he must be the owner because I’m shocked he’s still employed. I walked in to do a simple Amazon return and he started getting loud and being rude when he asked for the barcodes after I clearly showed them to him. There was clearly some confusion but instead of being nice about he just raised his voice and acted like I was stupid. I told him to be nicer and he just laughed again. I’ve done plenty of Amazon returns at other UPS locations and have never had an issue. I didn’t even receive a receipt like I normally do at other locations. He laughed in my face multiple times and when I asked for his full name he only gave me his first name and then told me that I could leave after. Avoid this location at all costs and if the Asian guy is working there expect to receive a bad attitude from the start. Will absolutely be going to another location in the future.
Frequently Asked Questions About The UPS Store
What services does The UPS Store at 211 East Lombard St in Baltimore offer?
The UPS Store offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services, among others.
Where is The UPS Store located?
It is located at 211 East Lombard St, Baltimore, MD 21202, US, next to Renaissance Harborplace Hotel and across from Harborplace.
What are the operating hours of The UPS Store in Baltimore?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 10:00 AM to 3:30 PM, and is closed on Sundays.
Does The UPS Store accept multiple payment methods?
Yes, The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Is The UPS Store at 211 East Lombard St locally owned?
Yes, The UPS Store is locally owned and operated to provide personalized service to the Baltimore community.
How can I contact The UPS Store in Baltimore?
You can call them at +1 410-659-9360 or email at store1162@theupsstore.com.
Are there any special offers available at The UPS Store?
Yes, you can save big with special offers and coupons available on their website.
What are some nearby places to The UPS Store where I could visit before or after my trip?
Nearby you can visit the Renaissance Harborplace Hotel and the Harborplace shopping area for dining and shopping experiences.
How can nearby venues like the Baltimore Book Festival complement a visit to The UPS Store?
After finishing your errands at The UPS Store, you might enjoy visiting the Baltimore Book Festival, a local cultural event venue close by for entertainment and community activities.
Are there other nearby professional services near The UPS Store?
Yes, nearby professional services include Shred Nations for shredding needs and Museum Trustee Association for community and educational services.