Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1162 in Baltimore offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Renaissance Harborplace Hotel Across From Harborplace.
Details
- DeliveryNot available
Location
Hours
Reviews
2.5
232 reviews
5 stars
75
4 stars
7
3 stars
8
2 stars
5
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from the owner, who was described as rude and unprofessional.
Pricing Issues
Many customers complained about excessive charges for services that are typically free at other UPS locations, including fees for printing and packaging.
Mixed Experiences
While some customers reported positive experiences with friendly staff, the overall sentiment was overshadowed by negative interactions with the owner.
Convenience
The location is noted for its convenience, but issues with parking and long wait times were also mentioned.
- SSSummer134 days ago2.0Not friendly at all. I don't expect great customer service from a UPS store but I didn't expect poor service.
- SLSugar LuxeDec 2, 20251.0I got shoes from Nike and they partenered with ups I guess so that’s you can pick up your package. When I went there the man asked me for $35 for release of my shoes. He told me it’s illegal to send packages there. I said it’s on the website to send it here. He was rude Asian man older. I will never have anything sent here again.
- MMMichelleNov 22, 20255.0I love it. It's convenient and the people who work there are always nice
- YPYve's PlaceOct 4, 20251.0An Asian man rented me a UPS mailbox with a damaged key. He knew the lock had issues because when he tried to unlock it at first, he struggled, then wiggled it in and told me it was ok. When I returned to check my mail a week later. The key did not work. I asked him for another key. He said, "Next time." I asked him to honor the sign that reads, additional keys are $25. He behaved as though he had no extra keys. Poorest customer service ever.
- KBKeisha BOct 3, 20251.0The owner of this franchise is rude. Never had such a bad experience with UPS brand until coming here. Despite it being the closest to my apartment, I will now just go out my way to find another.
Frequently Asked Questions About The UPS Store
What services does The UPS Store at 211 East Lombard St in Baltimore offer?
The UPS Store offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services, among others.
Where is The UPS Store located?
It is located at 211 East Lombard St, Baltimore, MD 21202, US, next to Renaissance Harborplace Hotel and across from Harborplace.
What are the operating hours of The UPS Store in Baltimore?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 10:00 AM to 3:30 PM, and is closed on Sundays.
Does The UPS Store accept multiple payment methods?
Yes, The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Is The UPS Store at 211 East Lombard St locally owned?
Yes, The UPS Store is locally owned and operated to provide personalized service to the Baltimore community.
How can I contact The UPS Store in Baltimore?
You can call them at +1 410-659-9360 or email at store1162@theupsstore.com.
Are there any special offers available at The UPS Store?
Yes, you can save big with special offers and coupons available on their website.
What are some nearby places to The UPS Store where I could visit before or after my trip?
Nearby you can visit the Renaissance Harborplace Hotel and the Harborplace shopping area for dining and shopping experiences.
How can nearby venues like the Baltimore Book Festival complement a visit to The UPS Store?
After finishing your errands at The UPS Store, you might enjoy visiting the Baltimore Book Festival, a local cultural event venue close by for entertainment and community activities.
Are there other nearby professional services near The UPS Store?
Yes, nearby professional services include Shred Nations for shredding needs and Museum Trustee Association for community and educational services.