The UPS Store

Reviews

• LB

  Linda B

  3 days ago
  1.0
  Service was extremely slow, waited 30min when there was only 4-5 people in front of me. Then I was charged $4 for a single line of tape. Edit to UPS's response: From reading other recent reviews, my experience was not uncommon. There was a system problem, but it didn't affect their ability to process the returns - they just couldn't print out the typical confirmation receipt. I've used Whole Foods Amazon returns for years now, there could be 15-20 people in front but it never takes more than 5-10min and I've never been charged outrageous fees.
• DG

  Doug Goodwin

  Mar 15, 2026
  5.0
  Always very helpful
• LW

  Liz W.

  Mar 9, 2026
  1.0
  The level of service at this store deteriorated rapidly under bumbling and inept new ownership. I've been a loyal customer since they opened decades ago but not anymore! I'm pretty sure a carrier pigeon with a blindfold on would be a more reliable way to send a package! Absolutely awfu!!!!! I miss the old employees who actually knew how to do their job. Go to Severna Park instead and save yourself a lot of time and aggravation.
• HH

  Heather

  Jan 31, 2026
  1.0
  After years of being a patron here, I will take my business to ANY other UPS now, due to new management. This owner literally scolded me like a child for “sharing my tape” with two others who needed one piece of tape for their Amazon return. He reprimanded me as if I had done something abominable, even commenting on how he didn’t get his $2 from those customers now. This miser-like outlook will drive customers away. Penny wise and pound foolish.
• JS

  Jamie Schindler

  Jan 29, 2026
  5.0
  I cannot say enough good things about the UPS Store in Arnold. Every time I come in, the experience is easy, efficient, and friendly, but what truly sets this location apart is the owner, Eric. Eric goes above and beyond to make sure customers are taken care of. He is knowledgeable, patient, and genuinely cares about providing great service. Whether it is shipping something important, handling a return, or answering questions, he always takes the time to help and make sure everything is done right. It is clear he runs his store with pride and sets a great tone for his team. The staff is consistently helpful, and the store is well organized and reliable. This is hands down the best UPS Store experience I have had, and I highly recommend this location to anyone in the area.

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