The UPS Store

Reviews

• EV

  Emelly Vieira

  Dec 19, 2025
  1.0
  Do not come here if you need documents notarized. I came in and was told they couldn’t notarize anything because the owner wasn’t there. I asked if appointments were available and was told no — it’s basically a matter of luck whether the owner happens to be present when you show up. Extremely inconvenient and unprofessional.
• EE

  Exharos

  Dec 8, 2025
  1.0
  I went to this store at 2:05 on a very cold day. The attendant has posted a note that they were closed until 2:15. An elderly disabled couple was waiting, but due to the cold waited in their car about ten feet away. In that ten minutes, about ten people piled up waiting. When the guy finally opened the door, of course the old couple was last. I asked the attendant about it - why should the disabled senior citizen wait behind the huge line - the bearded guy, and he was surly with me and told me it was my problem. I wasn’t even complaining for myself. If they want to closed the store, give customers notice. Screw this place, don’t use them. I’m not going to give them business anymore. They treated me and this old couple like garbage.
• KL

  kaya lloyd

  Oct 8, 2025
  1.0
  Poor customer service
• MM

  Matthew McLaughlin

  Sep 3, 2025
  1.0
  Really poor UPS store - item got left in their store overnight and they wouldn't take any accountability or upgrade service so that it could be delivered on time. Avoid at all costs - recommend using the store in Eastport if you need reliable on-time service.
• MM

  Michael McKenna

  Jul 18, 2025
  1.0
  I would leave zero stars if I could. I hate ups now that I have moved to annapolis. I have called 3 times today and shown with 3 different people regarding a priority overnight live animal shipment that i paid to have speed and days guaranteed arrival by 10:00am. I have been given no updates and originally told traffic must have been bad even though I watched on the map him pad my place 3 times. I called when I noticed he was sitting in a parking lot about a mile away for over an hour and they told me out would be delivered within a half hour. It's now 2 hours later and so not here and no longer on the map. I asked if I could please just meet the driver instead and they told me no and that unfortunately they don't actually offer any guaranteed delivery windows even though I was given the option to pay almost $100 to guarantee before 10am, or I could of just done overnight shipping for $35 and I would so have gotten it at the same time. Then he tells me the live animals so be safe because they make sure there are air holes in the package. I ordered salt water fish dumbass and inside your truck that's not temperature controlled packaged to be ready for a slight delay, but not indefinite delay. In events like this, you should have an option for customer to come pick up the package to prevent complications. Simple as this, 3 calls, 3 completely different answers and every single one was different and contradicted the previous one.

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