Bell MTS

4.5
266 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best national network. Find out about Canada’s best satellite TV service and smart home security.

Location

Bell MTS
1225 St. Mary's Rd, Winnipeg, MB
R2M5E5, Canada

Hours

Reviews

4.5
266 reviews
5 stars
220
4 stars
13
3 stars
3
2 stars
2
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Emmanuel, AJ, and Ruth.

Sales Experience

Customers reported positive experiences during the sales process, noting that staff provided clear explanations and helped them find suitable plans and devices.

Technical Issues

Several reviews mentioned dissatisfaction with Bell's technical services, including internet reliability and billing issues, leading to frustration among customers.

Mixed Reviews

While many customers had excellent experiences, there were notable complaints about poor service and unresolved issues, indicating inconsistency in customer satisfaction.
  • KR
    kieran raymond
    2 days ago
    5.0
    Chris was super friendly and extremely helpful. Would definitely recommend anybody here. The guy needs a raise 👍
  • GG
    Groovygmom
    Jan 4, 2026
    5.0
    I want to give a Shout out to AJ, the best in service, and so personable and friendly . I needed my screen cover changed out and she did it so quickly and professionally! Previously i had a technical issue and thought if was unsolvable and withing 30 seconds she fixed it ! Thank you AJ for taking care of me , I highly recommend you to friends and family !
  • SP
    Smit Patel
    Jan 2, 2026
    1.0
    Terrible service. I went to the store yesterday for id verification for my Bell Mobility plan and was told to get 2 pieces of id. Went again today with 2 pieces of id, and now they say we don't do id verification here. Wasted my 2 whole days, and without the services/network of bell. Try to hire better people or train better. For such a simple task, the store employees are unaware of what services they can and cannot provide is terrible. And the supervisor was also terrible, not even a single apology for wasting customers time. Disappointing!!!
  • SB
    Sean Beggs
    Dec 23, 2025
    5.0
    Emmanuel was fantastic! Great service, very professional, knowledgeable and friendly. Would definitely recommend.
  • FF
    frenchabortion
    Nov 24, 2025
    1.0
    Went to the store yesterday, had previously been told for them to do anything on the phone I NEED to have a legal document indicating that I purchased a phone off of my family member. So I did, I brought it to the shop explaining this and that I wanted them to look at the issues I was having with my phone. The employee told me “Take it to a repair shop” She didn’t even pretend to care or listen…

Frequently Asked Questions About Bell MTS

What products and services does Bell MTS offer at the St. Vital Centre location?

Bell MTS at St. Vital Centre offers Bell Mobility products like smartphones and tablets, Bell Satellite TV, Bell Internet, Bell Home Phone, and Bell Total Connect services.

Where is Bell MTS located and what are its store hours?

Bell MTS is located at 1225 St. Mary's Rd, Level 1-45, Winnipeg, MB R2M5E5, inside St. Vital Centre. It is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 18:00, and Sunday 11:00 to 18:00.