Bell MTS

Reviews

• AD

  Aliza Delwar

  Feb 20, 2026
  1.0
  Our phones were disconnected today without any proper notice. Bell had only sent us one paper notification in December during the busy holiday season. Only one phone call was made from an 1 800 number asking us to call back without any warning of them disconnecting our service. Obviously you wouldn't take calls from 1 800 numbers due to the increase of scams. They told us after the disconnection that they expect us to pay the full bill monthly. We have always made partial payments. On top of that Bell bills you a month in advance. We used to have pre-auth on the account but we noticed that the bills were not the fixed amount so we moved to partial payments. We decided not to pay any bills without reviewing the bills every month. They are applying draconian laws and many low income families will not be able to pay bills in this manner. The fact that they are expecting full payment of monthly bills was never communicated with us. In addition cell phone and internet bills are skyrocketing compared to other western countries. Canadians pay a lot more for these services compared to our neighbours. BellMTS service has been deteriorating for a very long time. Calls keep dropping, horrible service and prices keep going up. I remember the good old days of having the MTS cell phone and internet. There was a lot more flexibility and the conservative government completely destroyed that service.
• MC

  Manny Cordoviz

  Dec 13, 2025
  5.0
  The girls were great and very helpful
• RW

  Ryan Workman

  Dec 6, 2025
  4.0
  I purchased an s25 ultra from this location. Representative was very professional and helpful. 5 stars!!!. S25 ultra gets 2 stars because it takes great pictures. Otherwise it's just another embarrassment from samsung. The last good version was the ultra 21. My fingerprint sensor stopped working for no reason. I swear if you stare at it too hard the screen will Crack that's also happened. Samsung has gone downhill very quickly I highly recommend checking out any and all other competitors.
• JG

  Jeremy Groves

  Oct 11, 2025
  5.0
  Amelia and Jaspreet helped me and my grandfather with all my problems in a row. They even fixed my problem that was supposed to only be fixed through over the phone customer service
• ES

  Eugene Silvaggio

  Oct 10, 2025
  5.0
  As a New BellMts customer, I wanted to Thank Nimrat, who assisted me in getting cellular service with Bell. She was very professional, and I did have a little problem after getting home, and she fixed it up right away. So thank you Nimrat, for all your help and support, I hope that you get many customers, so they can benefit from your expertise. Thanks, Eugene S.