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The UPS Store

3.1
(159 reviews)

Business Details

210 Park Ave, Worcester, MA
01609, United States
(508) 757-1700
https://locations.theupsstore.com/ma/worcester/210-park-ave

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1664 in Worcester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Highland & Park Ave, Across Street From Price Chopper.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
210 Park Ave, Worcester, MA
01609, United States

Hours

Reviews

3.1
159 reviews
5 stars
72
4 stars
9
3 stars
4
2 stars
4
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising the helpfulness and efficiency of staff, while others report rude and unprofessional behavior.

Pricing Issues

Many customers expressed dissatisfaction with high prices for printing and shipping services, feeling they were overcharged.

Efficiency

Several reviews highlight the quick and efficient service at this location, with some customers appreciating the speed of transactions.

Staff Training

There are multiple requests for better staff training, particularly in customer interaction and handling complaints.

Mixed Experiences

Overall, experiences vary widely, with some customers having positive interactions while others report significant issues.
  • WW
    walid wis
    Feb 24, 2026
    1.0
    I've been in this store so many times every time they trying to sell you boxes for shipping.and they will argue with you. but this is the original box . no NO it doesn't have the old label and so on and so on so you need a new box scanning
  • NG
    Neeru gurnani
    Feb 17, 2026
    1.0
    The staff at this location is extremely unhelpful and unwilling to listen. We dropped off a package at the end of January, and it appears it was never scanned. It’s now mid‑February, and the tracking still shows “delayed – on the way.” When I contacted UPS customer service, they confirmed the package was never scanned and advised me to reach out to the drop‑off location to check whether it had been misplaced. When I called this location, the experience was incredibly frustrating. The first employee I spoke with and provided all details abruptly handed the phone to someone else without warning, forcing me to repeat all the details again. The second person was rude, repeatedly talked over me, and refused to listen. Despite explaining that UPS customer service had directed me to contact them, he kept insisting, “We are not responsible,” instead of even attempting to help or even listen. Because of this experience, I will be using other UPS locations moving forward to avoid the risk of packages being lost. To the owner: please provide proper training to your staff on customer service and communication. No customer should be treated this way when simply trying to resolve an issue.
  • TF
    Tracy F
    Dec 22, 2025
    5.0
    This is one of the best locations I’ve experienced, every time i come in I'm in and out which is really nice and does not happen at most places . The young men are very efficient
  • JL
    Jennifer Lee
    Nov 17, 2025
    5.0
    Super helpful and positive experience at this store over the weekend. Swift and professional- courteous and kind. Will use again
  • PD
    phuong do
    Nov 9, 2025
    1.0
    Very bad service

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1664 in Worcester offer?

The UPS Store #1664 in Worcester provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/photo ID services, and more.

Brand Certified Facts from The UPS Store

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Certified March 01, 2026Yext Knowledge Graph
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