United States Postal Service

2.9
30 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5 Michaels Mall to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5 Michaels Mall, Winthrop, MA
02152, United States

Hours

Reviews

2.9
30 reviews
5 stars
13
4 stars
0
3 stars
2
2 stars
2
1 star
13
  • KK
    KA
    Sep 25, 2025
    2.0
    This location is not open at 7am as posted online and on the door. 2nd time in the morning ive stopped by before work & door is locked/lights out. I already went to Chelsea USPS Annex to have my mail transferred here, bc an issue receiving mail at my condo in Winthrop. Now this place isnt open. The entire situation is so frustrating.
  • JG
    Johan Guerrero
    Aug 2, 2025
    5.0
    Great customer service
  • AS
    Al Sieffert
    Mar 2, 2024
    1.0
    The ladies that work there are super nice. The one guy that works there is very disgruntled and probably one of the worst employees I’ve ever encountered. He has no concept of customer service and asks a lot of ridiculous questions like what’s in the package, you can’t mail that, it’s too big, etc… Even though I’ve been doing it for years and there’s nothing that says I can’t. He is very confrontational, and should be terminated for sure. If it wasn’t so close, I would never go there and probably will end up going somewhere else because of this one guy who is the most annoying/worst employee I’ve ever seen of any establishment.
  • FD
    F Diego
    Oct 11, 2023
    1.0
    Given this too many chances. It’s after 9am and it’s closed when it should be open at 7am. And the lady is so rude.
  • AH
    Ashley Hammett
    Oct 27, 2020
    1.0
    Says open online and they are not so employees must not take that very seriously there are even people wanting to get inside and no one is here. Considering its voting time this kind of matters

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.