Brand Certified

The UPS Store

2.4

(158 reviews)

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Business Details

290 Turnpike Rd, Westborough, MA

01581, United States

(508) 870-0838

https://locations.theupsstore.com/ma/westborough/290-turnpike-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #0878 in Westborough offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Speedway Plaza On Rte 9 Next Door To Super Stop & Shop.

Details

DeliveryNot available

Location

The UPS Store

290 Turnpike Rd, Westborough, MA

01581, United States

Get Directions

Hours

Monday8:00 AM - 6:30 PM

Tuesday8:00 AM - 6:30 PM

Wednesday8:00 AM - 6:30 PM

Thursday8:00 AM - 6:30 PM

Friday8:00 AM - 6:30 PM

Saturday9:30 AM - 3:00 PM

Sunday10:00 AM - 3:00 PM

2026-03-17Regular Hours

2026-04-05Regular Hours

2026-04-19Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-06-19Regular Hours

2026-07-03Regular Hours

2026-07-04Regular Hours

2026-09-07Regular Hours

2026-10-12Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

2.4

158 reviews

5 stars

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2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness and lack of assistance from staff.

Staff Attitude

Many customers reported that staff members appeared unhelpful, dismissive, or even hostile during interactions.

Operational Issues

Frequent complaints about the store not being open during posted hours and long wait times for service.

Pricing Concerns

Customers expressed dissatisfaction with high fees for services, including notarization and printing, often feeling overcharged.

Mixed Experiences

While many reviews were negative, a few customers did report positive experiences with specific staff members.

JB
Jeff Baxter
1 day ago
3.0
Usually reliable. But went there today at 0900 on a Tuesday and it was locked up tight closed nobody’s there. Wonder if it is going out of business.
CU
Chris Uhl
4 days ago
1.0
Worst UPS store i’ve ever been to. Slowest moving group of people. Awful.
RG
Ronnie Gardner
Dec 29, 2025
1.0
Came in with two packages and the two ladies behind the counter both walked away from the counter. A young man came around the back and asked if I was all set I said no and he looks at the two other workers. I said I'm invisible and he finished ringing my order. He was very nice the two woman were useless. He gets 5 stars.
GM
Glenn Miller
Dec 28, 2025
1.0
I came in to mail a prepared return USP document. I asked to have them copy it before I placed it in the envelope. Upon my return home I noticed the copy was totally misaligned , half the pages were blank. The lady did look for help but the woman who appeared to be the boss did not help her. Very poor service at this site we will not return.
DC
Debbie Chin
Dec 17, 2025
5.0
I went today and was so happy it wasn’t crazy busy with last minute holiday shippers like myself. I was greeted promptly by Kaitlyn and she assisted me with packaging and labeling my item. Was in and out in no time !