The UPS Store

Reviews

• YX

  Yuan Xie

  2 days ago
  2.0
  First delivered damaged Amazon box. When brought to store to return, was suggested to purchase their tape at store, and tape the damaged part before accepted it.
• BS

  B S

  Oct 28, 2025
  5.0
  Service was good and efficient today Tuesday at 1pm.
• JK

  Jerry Kuzhuppallil

  Aug 28, 2025
  1.0
  Be warned you will be charged at the store to print UPS labels in spite of UPS assuring that labels can be printed at any store for free. On inquiring whether this charge was only for the store or all UPS stores they had no answer. What a waste of a trip coming here. UPDATE: Thank you for your reply. Unfortunately, your response only reinforces the concerns I raised: 1. Lack of clear answers from your associate: When I inquired in the store whether the charge was specific to your location or applied across all UPS Stores, no one could provide a definitive answer. That lack of clarity is what left customers like me frustrated. 2. UPS’s own assurances: UPS customer service has stated that shipping labels can be printed in-store, without any mention of this being limited only to QR codes. If your store operates differently, that should be made transparent upfront rather than leaving customers to find out after making the trip. 3. Patronizing tone: Phrases like “nothing is free in this world” and comparisons to how I live my own life come across as dismissive and unprofessional. Customers expect clear information, not lectures. 4. Dwindling ratings: Judging from recent reviews, I’m not the only customer who has had such an experience. Instead of dismissing feedback, this should be an opportunity to address the communication gap and align your practices with the expectations set by UPS corporate. I stand by my original warning: customers should be aware that, the explanation they receive may not be consistent or courteous.
• JM

  Jacob Melo

  Aug 27, 2025
  1.0
  I had a very frustrating experience at this UPS Store this morning around 10:15 AM. When I walked in, I waited about 5 minutes at the front desk with no one there to assist me. Eventually, I had to call out for help. The staff member clearly heard me enter and call but came out very slowly, without greeting me or saying a single word. When I told her I wanted to drop off a package, she still didn’t respond. I asked if she needed the barcode to scan, and she silently picked up the scanner and completed the process without saying anything. Not even a simple “Hi” or “You’re all set.” At first, I thought maybe she couldn’t speak, but after I said “thank you,” she immediately started speaking to her coworker in another language. This was by far the worst UPS Store experience I’ve ever had. Basic courtesy like greeting customers and acknowledging them goes a long way, and I didn’t receive that here.
• EU

  Edmund U

  Aug 19, 2025
  1.0
  Went in to have a letter overnighted to my son, the counter person was difficult to understand(accent) and when I verbally told her the address she mis typed it and then asked for my phone. She also appeared to have trouble navigating and entering data into the UPS system. She couldn't verify the address, and claimed it was not in UPS database. She asked if this was a new location, and it is not. The apartment complex has been in place for a few years. She said she would send it anyway, but I was not comfotable with that answer. I had been at this store previously and she also had trouble processing the order, and needed another associate to complete it. I left very disappointed as now I had to go 4-5 miles further to another store. This time I went to Staples, and the clerk had NO issues entering the same data, and verifying the address in UPS system!!! I had to pay $10 more to overnight it, so not happy about that either. All due to an incompetent employee. I will be taking my business to Fedex, even though they are usually a little more $$, the peace of mind and not dealing with inept individuals is worth it.

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