With a focus on the community of small businesses and consumers, Staples in West Springfield, MA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, many customers reported rude and unhelpful interactions.
Staff Knowledge
Several reviews highlighted the expertise and helpfulness of specific staff members, particularly in tech and printing services.
Store Experience
Customers appreciated the store's cleanliness and organization, but some expressed frustration with long wait times and inefficient service during busy periods.
Product Availability
The store is noted for having a good selection of office supplies and tech products, with many customers satisfied with their purchases.
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Nicole Kana
2 days ago
1.0
This staples is awful. The staff avoid you and are mad when they have to help you…??? There is also always a million people working and somehow you still have to wait in the longest lines. Past 6 months I’ve been to this location about 10 times and have always waited at least 30 minutes in line. 30 minutes to scan a barcode is ridiculous. The store is also always dirty, doesn’t seem like they own a vacuum
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LeeAnn Frappier
Feb 20, 2026
5.0
Gabrielle was amazing!!! Thank you so much for your help!
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Billy Vega
Feb 16, 2026
5.0
Very easy self fax machine. I see alot of customers in line for amazon returns.
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Crusader Rabbit
Feb 11, 2026
4.0
Not quite as good of a color choice as I would have liked for business cards, but the cards turned out good, the completion time was very fast, and the order was done right. No complaints and I can recommend this Staples as doing a good job.
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Cici
Feb 7, 2026
5.0
Great employees that help us with whatever we can not do ourselves