Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0424 in Wellesley Hills offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To The La Riveria At Forest Street Intersection On Route 16.
Details
- DeliveryNot available
Location
Hours
Reviews
2.3
120 reviews
5 stars
33
4 stars
5
3 stars
2
2 stars
7
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being described as rude, unhelpful, and dismissive.
Pricing Issues
Customers frequently complained about unexpected charges for basic services, such as taping packages and printing labels, leading to perceptions of unfair pricing.
Staff Behavior
Several reviews noted aggressive and unprofessional behavior from staff, particularly the owner, contributing to a negative customer experience.
Mixed Experiences
While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
- BSBen SteinerDec 26, 20251.0Avoid!!! Would give zero stars if could. A family member went to ship some inexpensive holidays gifts (worth less than $200) today from MA to CT. This location charged them $550 for a shipment that should have been $150 or so! The store purposefully sold them too large a box and then on top inaccurately measured the dimensions of that box to make it exactly 1 inch over a 130 inch “large package” threshold leading to extreme fees. It’s all just a scam. When I called 45 minutes later to inquire how the charge got so large and to attempt to reverse by canceling the whole shipment, the owner became verbally abusive and then personally threatening. These people are crooks. Avoid at all costs. UPS Corporate should not allow franchisees like this to sully their name. There is a reason why this location has so many terrible reviews. I wish I would have checked these reviews before today’s events. I guess there are much better franchisees in Needham and Newton.
- KMKatina ManningDec 5, 20251.0Terrible
- CBCJT BrookNov 1, 20251.0The staff at the store has repeatedly made me feel like I am bothering them and they are doing me a favor. A female employee working there this week talked to me right from the start as if I was going to be a difficult customer, which I wasn’t at all nor was the transaction that I had. It was just strange being treated like that before you’ve even presented your packages for shipping. There was no attempt at basic niceties on her part. She acted all rushed and annoyed as if there were 15 other customers in line when I was the only one in the store. It was bizarre and I will not be going back. Sounds like Needham is the place to go.
- RWRyan WillOct 24, 20251.0Worst customer service at this location. Charging me to return damaged package from UPS.
- MMMWMOct 19, 20251.0When I came to pick up several packages, Stuart yelled aggressively at me, called me a liar, and told me to “shut up”—as my 13-year-old heard. He accused me of “shipping too many boxes” and leaving them too long, even though I only had five arrive over a holiday weekend, hadn’t had any shipped there since July, and this is a UPS Store. Staff looked unsurprised, and I later found other reviews describing the same pattern of verbal abuse. No one should be treated this way. I’m afraid to return.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Wellesley Hills offer?
The UPS Store #0424 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the regular business hours for The UPS Store in Wellesley Hills?
The store is open Monday to Friday from 8:30 AM to 6:30 PM, Saturdays from 8:30 AM to 4:30 PM, and Sundays from 9:00 AM to 3:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 9:00 AM to 3:00 PM.
Are there any upcoming holiday closures for The UPS Store?
The store will be closed on November 27, December 25, December 31, January 1, and January 19, with regular hours on other holidays.
What payment methods are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Checks, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store located?
It is located at 396 Washington St, Wellesley Hills, MA 02481, next to La Riveria at the Forest Street intersection on Route 16.
Can I find event planning services near The UPS Store?
Yes, Bracken Events, which offers event and wedding planning as well as fashion accessories, is located nearby.
What nearby healthcare services are close to The UPS Store?
William Heggerick, D.D.S, a dentist specializing in cosmetic dentistry and periodontics, is located near The UPS Store for dental care needs.
Are there local contractors or janitorial services near The UPS Store?
Yes, Site Labor Company offers janitorial and construction services near The UPS Store.
What makes The UPS Store a convenient choice when visiting nearby businesses or events?
The UPS Store offers comprehensive business and shipping services and is conveniently located near event planners, dentists, contractors, and community organizations, making it easy to handle various errands in one trip.