United States Postal Service

3.3
34 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 123 Galen St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
123 Galen St, Watertown, MA
02472, United States

Hours

Reviews

3.3
34 reviews
5 stars
17
4 stars
3
3 stars
0
2 stars
2
1 star
12
  • DO
    Dan O'Connor
    Dec 17, 2025
    1.0
    I have been going here for 15 years. NO PROBLEMS. But today was the last time. I went in, overpaid for the wrong service, because all the options were not clearly given, and I went back and tried to correct it (2 minutes later). Seemed reasonable. I was told there is nothing that could be done. No apologies for their poor customer service, they made it out to be my fault. Who cares whose fault it was, I am here asking for a correction, correct it. So if a new employee overcharges someone by $50 or $100 what happens? ...oh well "the label is printed" this cannot be undone?? The customer is always wrong at this post office. Yikes. Another employee from the back even came over to yell ("Go Postal") at me for asking for a correction. Avoid or at least be sure to know your options, they WILL NOT be given to you correctly here.
  • PC
    peter chan
    Oct 29, 2025
    1.0
    there is certainty a young gentleman here who hates his job. worst customer service ever. terrible demeanor come off with a petty power tripping attitude. like dude just mail out my stuff... but certainty he will tell you how to do things "properly" then somehow your packages still go missing.
  • AD
    Andrew Donato
    Jul 31, 2024
    2.0
    Love it when it says they're open, but they're not
  • RM
    Rogelio Moreira
    Mar 18, 2024
    1.0
    Terrible customer service, very rude.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.