United States Postal Service

2.9
61 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 393 Belmont Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
393 Belmont Ave, Springfield, MA
01108, United States

Hours

Reviews

2.9
61 reviews
5 stars
23
4 stars
4
3 stars
4
2 stars
2
1 star
28
  • RB
    Rob B
    Nov 10, 2025
    1.0
    Never answers phones the dude at the desk throws packages before scanning them ever since Joanne left the place went downhill they got lazy and if you have packages held at the post office the second the regular carrier leaves the packages go back out on the truck for delivery
  • DS
    David Sacenti
    Jul 1, 2021
    5.0
    Service is always great, always with a smile and they always check if you need any other products (stamps, additional insurance on packages etc.).
  • SR
    Stephanie Richardson
    Oct 28, 2019
    1.0
    This post office has the worst customer service. The wait time is over 25 minutes. The employees are so rude. The manager is not helpful. Very rude also. Bill is one of the worst. He uses foul language. I reported it to the manager; she denied it as if she was there. It was a witnessed who saw and heard what he said.
  • NC
    nancy cabrera
    Mar 8, 2018
    2.0
    Yes some time you have to wait long in the line.in the customer service is not that fast that we thought.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.