The UPS Store

4.0
175 reviews
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Business Details

519 Somerville Ave, Somerville, MA
02143, United States
(617) 591-0199
https://locations.theupsstore.com/ma/somerville/519-somerville-ave
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4978 in Somerville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Dunkin' Donuts & Wings Over Somerville - Free Parking.

Details

  • Wheelchair accessible entranceAvailable

Location

The UPS Store
519 Somerville Ave, Somerville, MA
02143, United States

Hours

Reviews

4.0
175 reviews
5 stars
118
4 stars
10
3 stars
9
2 stars
4
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and efficient, with many customers praising their willingness to assist.

Mixed Experiences

While many reviews highlight excellent service, there are notable instances of poor customer service, particularly from specific employees.

Printing Services

The store is recognized for its quality printing services, with several customers expressing satisfaction with the results and assistance provided.

Efficiency

Customers appreciate the quick service and minimal wait times, often noting that they can complete their tasks swiftly.

Issues with Packages

There are complaints regarding lost packages and improper handling, leading to dissatisfaction among some customers.
  • TF
    Todd Fiorio
    3 days ago
    1.0
    I wish it could be a 0. Between this and the Cambridge store. Delivered my package to the wrong city, was supposed to be a UPS store. Photo shows a picture of it on someone's doorstep. Taking zero responsibility. Lousy customer service from UPS
  • JB
    John Bose
    Nov 11, 2025
    5.0
    Nick has done a fantastic job today helping me return and pack my items . This branch has amazing staff,kind respectful and efficient in their job.
  • AS
    Adam Smith
    Oct 31, 2025
    1.0
    UPS sucks, and need to just go out of business, driver lie and say they tried to deliver making it a day later than I NEEDED. When I have been sitting at my door all day because it's going to come at 2:00 even though it says it won't be here till 7:00 at night and I stay here awake all day when I have to sleep all day because I work all night now I'm not going to be able to sleep for a whole 48 m hours while I'll wait for this package. UPS sucks you need to go out of business because the last 10 packages I have gotten through you guys and as a matter of fact every last package I can ever remember to you guys you guys mess it up and mess it up and get it way or lie and see you delivered it when you never did or try to deliver it when you didn't UPS cannot do their job right and cannot get a delivery to the person on time nor truthfully.
  • SB
    Satchit Balsari
    Oct 15, 2025
    5.0
    The staff here are fantastic - always helpful, efficient, competent, and polite. Wait times are minimal to none.
  • HK
    Hannah Dumont Keenan
    Oct 1, 2025
    5.0
    This is the BEST UPS store. Everyone that works there is so so kind and helpful. A few weeks ago I went in with a package that was too big to fit in any existing boxes and the woman behind the desk helped me create a box that fit my package. I also use them frequently for printing things. I've used them baby/bridal shower items and signage for my wedding as well as work events and always had a great experience.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the business hours for The UPS Store in Somerville?

The UPS Store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM. Hours may vary on holidays.