With a focus on the community of small businesses and consumers, Staples in Somerville, MA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, or visit us online.
Many customers praised the staff for being helpful, knowledgeable, and friendly, with several specific employees receiving commendations for their exceptional service.
Store Environment
The store is noted for being clean, well-organized, and having a pleasant atmosphere, contributing to a positive shopping experience.
Product Availability
Customers appreciated the variety of products available, although some mentioned that prices could be higher than expected.
Mixed Experiences
While most reviews were positive, there were some reports of unhelpful or rude staff, particularly in the printing and shipping departments.
JG
jose guerrero
Feb 20, 2026
5.0
Staples always do good work
DC
david cacicio
Feb 9, 2026
5.0
Awesome employee helped me with problems with printer. Fixed it very quick. Broke again and walked over and took my printing problem in back and printed all for me.
LC
Lauren Cook
Feb 6, 2026
5.0
Excellent printing services team - they always get my projects done ahead of schedule and have been super helpful with some tricky projects. The print jobs are always accurate.
CC
Chantal Chiu
Dec 20, 2025
5.0
Been using it for Amazon return and Happy Return. The staff are great.
BM
Belene M. Matthew
Dec 12, 2025
5.0
Knowledgeable, helpful, empathetic, rapport building, trouble shooting, nice dispositions, take time with you while not neglecting others, team work. Nice variety of products and variations in prices from low end to high end. If the company itself fixes such things as displaying number of items left in stock or offering waitlist and estimated restocking dates, and not allowing a purchase of another purchaser purchases last item in stock