United States Postal Service

2.9
38 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 43 Maple Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
43 Maple Ave, Shrewsbury, MA
01545, United States

Hours

Reviews

2.9
38 reviews
5 stars
15
4 stars
2
3 stars
2
2 stars
2
1 star
17
  • IB
    Islam El bakoury
    Dec 11, 2025
    1.0
    USPS lost my son passport and I had to pay again for the priority shipping with another useless tracking
  • JJ
    Jessie
    Oct 31, 2025
    1.0
    Craig at this location was UNBELIEVABLY rude. Other staff is very nice, but would really recommend someone having a conversation with Craig about his lack of customer service abilities. He approached me in a very confrontational manner, that lead to me being embarrassed infront of other customers and staff and I ended up just leaving without getting serviced and went to the other usps location in Shrewsbury. I could overhear him talking about other staff members while I was waiting in line and talking poorly about them. From how he was approaching the other staff there, I fear he’s a manager, and feel he is a very unhealthy and toxic coworker and staff member for this location. I have never experienced the type of customer service that I had received today, as he was very unprofessional, rude, belittling and disrespectful. Would really appreciate if he could be held accountable/ coached on better approaches for how he speaks to customers.
  • HM
    Heather McManus
    Jul 16, 2025
    1.0
    I’m so glad I got to witness “trent” or whatever his name is speak to an employee so poorly. For letting me borrow tape. it’s one thing to speak about a customer when they’re gone, but not when they’re in person. Apologies to the tape police that he wasn’t there for the initial interaction, But you don’t speak to your employees in such a way especially in front of a customer. And “that girl “has a name. When somebody is with an earshot of you, maybe be a little more tactful.
  • CL
    Curtis LeBeau
    Jan 15, 2025
    1.0
    They do not answer their phone. New delivery driver is marking my address VACANT when I live in an apartment complex with HUNDREDS of mailboxes. Also put a package in a parcel box that could have been easily put in the mailbox and didn’t leave the parcel key. I’ve called two days straight not one answer.
  • BD
    Bruce deGraaf
    Sep 9, 2022
    5.0
    Quick and easy place to mail packages. Their prices and delivery times beat UPS based on my experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.