United States Postal Service

3.9
36 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 437 Lincoln Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
437 Lincoln Ave, Saugus, MA
01906, United States

Hours

Reviews

3.9
36 reviews
5 stars
21
4 stars
3
3 stars
4
2 stars
2
1 star
6
  • WJ
    Walter Johnson
    Oct 20, 2025
    2.0
    First,the post office staff has always been helpful and responsive.Unfortunately the frustration I have is with my mail being delivered in a timely manner(weekly ad’s).The grocery ad’s are available Monday or Tuesday for delivery but I don’t receive them till Friday/Saturday or not at all.This happens most every week,the question is why.Most other area’s in town get them before Friday again Why.At this point any help would be appreciated.
  • NR
    Nan Rice (Nan Rice)
    Jun 18, 2025
    5.0
    5 stars! I have family members out of state, that wk for USPS service, so I understand the Federal Standards- Saugus Post office is exceptional, and, as other reviews,I choose to use Saugus, because of exceptional service, everytime I've come! I've had real problems elsewhere in Essex Co. that have not followed Federal USPS standards! They, are always efficient, kind/ pleasant, nonpartial, and professional... I've had to call Postmaster/ Feds because of breaks of personality -problems brought to the job, at other Essex County Post offices... Saugus, has never been in this category, since, from another state, never either has their Post Offices behaved untowardly... I've referred persons, to apply for work, when they hire, at Saugus USPS!
  • NY
    Nicholas Yaw
    Mar 24, 2025
    5.0
    Gotta say this is the USPS with the best customer service - will go all the way here if I have some questions about sending stuff. The staff here is helpful, patient and nice.
  • LS
    Laura Solarz
    Jun 3, 2020
    5.0
    My package from an online order was addressed with an incomplete/wrong address (my fault) and I just called to see if they could fix it and they were super nice and helpful and will hopefully be able to fix it. I really appreciate how helpful and understanding they are and want to return the favor in this small way.
  • KR
    Karen Rivera
    Jan 18, 2020
    5.0
    Everyone is always so nice!! The hours are pretty decent also.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.