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Visit your local Post Office™ at 55 Roxbury St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
246 reviews
5 stars
33
4 stars
9
3 stars
9
2 stars
7
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or aggressive.
Long Wait Times
Frequent complaints about excessively long wait times, often with only one or two windows open despite high customer volume.
Staffing Issues
Customers noted a lack of staff leading to poor service and delays, with calls for more employees to be hired.
Positive Employee Recognition
A few employees, particularly Briana and Chelsea, received praise for their helpfulness and professionalism, standing out amidst overall negative feedback.
Delivery Problems
Numerous reviews highlighted issues with mail delivery, including lost packages and incorrect delivery attempts.
- MBMs. Lauren Y. BellNov 7, 20251.010am appointment booked and no acknowledgment of the customer patiently waiting at the window to be assisted. Everyone was just walking by with no update, be right with you, nothing. Customer service here does not exist. Definitely visit another location.
- FSFei SunNov 4, 20255.0Came in on a Tuesday morning to check on a status of my mail not being delivered and picking up mail. Didn't have any issues and the person at the front desk was very helpful.
- RPRenei PerezOct 22, 20251.0In the pouring rain, I went to the PO ( Roxbury) at 8:44 am today & waited several minutes until someone finally came to a window to assist. I asked to purchase stamps & was told there were none. Then the woman offered to give me the "one" that she had which I still couldn't purchase because they had no change. I would prefer to go out of my neighborhood to a functioning PO than continue to use this useless facility!
- AValex valdezOct 14, 20251.0They should just close this location or fire everyone that works there and start over. The customer service is horrible. I went to get my son's first passport we should up at the time for our appointment. The passport person was 20 mins late. The worst of it all is when the passport office received his application the person at the post office never signed the form. I now have to go through again and extra money I spent to get it expedited is now for not because of the post office mistake.
- MPMireia PereraSep 27, 20251.0PLEASE GIVE BRIANA A PROMOTION AND A RAISE. I almost never leave reviews for other places than for food places, but I need to write this one... I live in the area and have had to come to this post office unfortunately many times. Service is generally nothing to be proud of. I feel they may be understaffed. The clerk man is sometimes not helpful but at least he is polite. The one lady at the front is straight out rude and explicitly yells at customers and indicates she doesn't want to do her job. Everytime I go there is a wait only because of the amount of time it takes to work through cases due to misunderstandings and people screaming in front and after me. However, let me take the time to say that Briana - who is in the back office - needs to be acknowledged. I have been having issues with mail at my home and honestly felt hopeless with the situation given my low expectations when going to the office in person. I decided to try via email and after a couple of back and forth emails Briana called me and left a careful voicemail explaining the situation and asking me to come to the office. I spoke to the rude lady on the front who flat out would not want to help me or try to understand me until I had to play the voicemail from Briana to show her I was told to talk to the people there. Even so, she seemed unconvinced. The clerk man had to come and thankfully recognized Briana's voice and asked me to step to the back door to talk to Briana, to whom he would notify I was there to speak with (I guess?). More than 30 mins went by and I had to continue knocking and asking for somebody to contact Briana. She finally came out and asked me why I wasn't talking to the front lady, after which I explained what happened, and she was surprised I didn't get the help I needed before that. In any case, Briana was caring, efficient, helpful, and the only person that has really made me feel like there is some hope in this USPS office and I don't have to dread everytime I go (even though I won't be able to interact to her in the main window). Thank you Briana, for calling me, for leaving a voicemail, for doing your job diligently, showing care, and helping me resolve my issue. She even followed up afterward via email. We need more people like Briana, AND CERTAINLY WE NEED MORE BRIANAS IN THIS USPS OFFICE. I am not mad and not yelling, just disappointed and highly encouraging if somebody in the office or management reads this, to please please please recognize Briana for her work.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service on 55 Roxbury St?
You can send mail and packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more at 55 Roxbury St.
Can I apply for a passport and get a passport photo at this location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services?
Most passport services require scheduling an appointment online, though limited walk-in hours may be available at select locations.
What are the operating hours for the 55 Roxbury St Post Office?
Monday to Friday from 7:30 AM to 5:00 PM, Saturday from 8:00 AM to 1:00 PM, closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve available PO Boxes online at the USPS website, then complete setup in person with valid ID.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours at this location may vary, so it is best to check locally.
Are there nearby places where I can grab a meal before or after visiting the Post Office?
Yes, you can visit Fasika Cafe, an Ethiopian restaurant and cafe nearby for a meal before or after your visit.
What nearby transit or public service locations can help me when visiting the Post Office?
Close to the Post Office are other USPS locations such as US Post Office and Post Office-Roxbury, and public services like the Social Security Administration.
Are there any parks or community spots near the United States Postal Service at 55 Roxbury St?
Yes, Madison Park Village Community Garden and Dudley square MAIN STREETS community center are nearby spots you might want to visit.
How can I get more information or updates about this Post Office online?
You can visit the USPS official location page online or follow their social media accounts like Facebook and Twitter for updates.