United States Postal Service

2.0
135 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1575 Tremont St Lbby to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1575 Tremont St Lbby, Roxbury Crossing, MA
02120, United States

Hours

Reviews

2.0
135 reviews
5 stars
25
4 stars
3
3 stars
8
2 stars
8
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight extremely rude and unprofessional behavior from staff, with many customers feeling disrespected and bullied.

Operational Issues

Customers frequently report problems with the post office's hours, including late openings and early closures, leading to significant inconvenience.

Package Handling

There are multiple complaints about lost packages and poor handling of mail, with customers expressing frustration over the lack of accountability.

Mixed Experiences

While many reviews are negative, a few customers mention positive interactions with specific staff members, indicating inconsistency in service quality.
  • LD
    Lynn Daboul
    5 days ago
    1.0
    AVOID AT ALL COSTS. Brandon, one of the workers, is extremely rude and unprofessional. In response to a customer trying to figure out where a lost package was, he yelled at the customer very loudly for daring to ask for a higher level of help. The package is not there even though the USPS tracking number says it is ready for pickup. Yelling at someone is never acceptable.
  • EB
    elizabeth brown
    Aug 29, 2025
    1.0
    The ladys who work here are extremely rude and get off on bullying you
  • ZC
    Zunwei Chen
    Aug 4, 2025
    1.0
    AVOID THIS PLACE. I wish there is ZERO star or negative scores cuz that’s what they deserve! People who work here always had bad attitude and even yelled at some customers. So disappointed and wouldn’t recommend people coming here do any business at all.
  • CS
    C S
    Oct 17, 2023
    3.0
    When George isn't around, folks are rude. It also feels like this location is VERY understaffed which probably contributes to employee morale.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.