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Brand Certified

United States Postal Service

2.0
(136 reviews)

Business Details

1575 Tremont St Lbby, Roxbury Crossing, MA
02120, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1575 Tremont St Lbby to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1575 Tremont St Lbby, Roxbury Crossing, MA
02120, United States

Hours

Reviews

2.0
136 reviews
5 stars
25
4 stars
3
3 stars
8
2 stars
8
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, with many customers feeling disrespected and insulted.

Operational Issues

Customers frequently reported problems with the post office's hours, including late openings and early closures, leading to significant inconvenience.

Package Handling

There were multiple complaints about lost packages and poor handling of deliveries, with customers expressing frustration over the lack of accountability.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members, indicating inconsistency in service quality.
  • A
    Feb 4, 2026
    1.0
    What wrong is about marked as delivered without any parcel showing up at my locker? It’s even label as return to sender earlier! The customer service is such a joke on your website that no one can find a way to really contact you guys!
  • LD
    Lynn Daboul
    Jan 7, 2026
    1.0
    AVOID AT ALL COSTS. Brandon, one of the workers, is extremely rude and unprofessional. In response to a customer trying to figure out where a lost package was, he yelled at the customer very loudly for daring to ask for a higher level of help. The package is not there even though the USPS tracking number says it is ready for pickup. Yelling at someone is never acceptable.
  • RJ
    Rochelle Jacks
    Oct 25, 2023
    1.0
    I have been there several times as I worked in the neighborhood. They clearly do not open at 8:30am because I waited until nearly 9am. There is one clerk there who is so unprofessional and just rude everytime I see him I just wait until I can get another clerk. do yourself a favor don't use them not the greatest choice.
  • CS
    C S
    Oct 17, 2023
    3.0
    When George isn't around, folks are rude. It also feels like this location is VERY understaffed which probably contributes to employee morale.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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