The UPS Store

3.3
90 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5260 in Rowley offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Rt 1 & Rt 133 Crossroads.

Details

  • DeliveryNot available

Location

The UPS Store
174 Newburyport Tpke, Rowley, MA
01969, United States

Hours

Reviews

3.3
90 reviews
5 stars
49
4 stars
1
3 stars
2
2 stars
6
1 star
32
  • JJ
    J
    Nov 11, 2025
    1.0
    DO NOT GO TO THIS STORE. I can confirm what everyone else is saying. Something has changed at this store. I went to ship an Amazon return and was told by the indian man at the counter I would need to pay $2 for him to process it. If I did not he would throw my return in the dumpster. Extremely rude and demeaning.
  • JD
    Jennifer Desfosses
    Oct 27, 2025
    1.0
    This place is just to much drama! First they don’t have tape (you need to have your own) or buy theirs & go back out to your vehicle. I’ve helped customers that were in shock by the rudeness. And save them the hassle of going home and taping their boxes. Or buying tape for triple the price. 0 customer service! I wish I could say this was the only inconvenience. Now I can’t trust them and I’ll never be back. I returned two small rugs to Amazon. Only one got there! The guy said he’s not responsible for anything that leaves the store and goes on a UPS truck. So I get charged $28. I don’t want this to happen to anyone else. So I will only return in a box. With all the labels needed. I went to the one in Peabody on 114! Much better. My hope is if packages are in a box it’s illegal to open & they won’t be so tempted to steal them.
  • RA
    Robert Antonucci
    Oct 2, 2025
    1.0
    Very unaccommodating. . The owner refused to tape the return shipping label that I printed. Instead, he insisted on printing the label snd charging $1.00. On another occasion, the same person refused to assist me in bringing in a bulky pkg. the Seabrook IPA was very helpful
  • PP
    Paul P
    Sep 24, 2025
    1.0
    On 9/23/25 around noon, I watched an employee here treat an elderly man very poorly. The man’s return box wasn’t sealed and the label backing wasn’t removed. Instead of kindly helping, the employee spoke abrasively, saying “there’s a whole process” and making the man feel confused enough to leave. I stepped out of line, sealed the box and pulled the label in 5 seconds. The man was so grateful. I was disgusted that such a simple act of kindness was refused. No customer, especially an elderly one, should be treated this way.
  • JE
    Jennifer Entwistle
    Aug 26, 2025
    1.0
    Went to do an Amazon return and they charged me $1 for a piece of tape. The bad reviews are true. Never again! Avoid!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5260 in Rowley offer?

The UPS Store #5260 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.