FedEx Ship Center

Reviews

• TG

  Tianna Gittens

  Oct 7, 2025
  1.0
  I brought multiple returns for TikTok and barcodes were generated but there’s no update in the system. It’s as if it was never done. Trying to call my store for clarity is nearly impossible.
• WW

  Weird_chick88

  Sep 25, 2025
  5.0
  Our normal FedEx driver (I believe his name is Mike) out of Randolph location is simply amazing. I truly appreciate him, he has such a warm smile with such a kind and gentle presence, he always handles our packages with great care and makes the effort to hand them directly to me instead of just leaving them. He also takes a moment to wish me a good day, which may seem small but means the world to me as it is far and few between. It’s rare to see that kind of thoughtfulness and consistency, and I’m grateful for the respect and professionalism he shows on every delivery. I have never in my life felt so compelled to give a review that should have been done way sooner, he has been our normal delivery guy for so long, and has never missed a step. I am hoping this gets to his boss this man needs to be recognized and given a raise! Respectfully of course. He's one to hold on to.
• KO

  Kevin O'Callaghan

  Aug 27, 2025
  5.0
  Very good, employee was awsesome
• LP

  Life of the Party

  Jun 3, 2025
  1.0
  If I could give FedEx negative 100 stars, I would. I ordered a time-sensitive package through Amazon — a set of microphones I needed to DJ a wedding that day — and FedEx single-handedly ruined it. Not only did the package not arrive after three failed delivery attempts, but I was never able to get in contact with the driver. No phone number. No tracking updates that meant anything. Just radio silence. I even physically went down to the FedEx facility after multiple calls requesting a hold so I could pick up the package myself. When I got to the facility, the staff looked me in the eye and said, “You're talking to a real person now. We’ll make sure the driver is informed to hold it here when he returns.” They admitted they couldn't contact him on the road (seriously??), but promised to make sure it would be held for me. Instead, I got a call later saying, “Oops, we accidentally sent it back to the sender.” Within the span of one hour, the package went from “out for delivery” to gone — returned without my permission or even a final attempt to get it to me. I missed the gear I needed for a paid wedding gig. I lost money. I lost credibility. And FedEx just shrugged. No manager on duty. No apology. No accountability. Just a robotic “there’s nothing we can do.” Let me be crystal clear: No communication. No reliability. No empathy. No solution. No accountability The. Worst. Excuse. For. employees. I. Have. Ever. Seen. Do yourself a favor — if you see FedEx as the delivery option, cancel the order. Reschedule. Switch sellers. Do anything but trust this company with something you actually care about receiving. FedEx failed on every level. Never again.
• BP

  Benjamin Pinard

  May 31, 2025
  1.0
  Location not open when I arrived during their hours

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