United States Postal Service

2.9
148 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 47 Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
47 Washington St, Quincy, MA
02169, United States

Hours

Reviews

2.9
148 reviews
5 stars
53
4 stars
14
3 stars
8
2 stars
6
1 star
67

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and helpful, despite some negative experiences.

Long Wait Times

Numerous reviews highlighted consistently long wait times, especially during peak hours, due to insufficient staffing.

Service Efficiency

Customers expressed frustration with the inefficiency of service, particularly regarding package handling and passport processing.

Inconsistent Service Quality

Feedback indicated a mix of positive and negative experiences, with some staff being helpful while others were reported as rude or unprofessional.

Operational Issues

Several reviews mentioned problems with mail delivery, package handling, and incorrect information regarding services.
  • RC
    rick carpenter
    Nov 12, 2025
    1.0
    My packet sat there for 3 days
  • ST
    Sabrina T
    Aug 9, 2025
    5.0
    Staff are friendly
  • YK
    Yijian Cao (Kevin)
    Jul 21, 2025
    5.0
    This office definitely gets busy during peak hours, and you can expect some long lines. The problem is that people needing regular postal services (which are quick but high in traffic) are mixed in with those coming for passport services (which take longer but have less traffic). So, there’s definitely room to make things more efficient. On the bright side, the staff here are super friendly and professional. If you can swing by during off-peak hours, you’ll be pretty happy with the service!
  • TR
    Tiyra Rogers
    Jun 24, 2025
    3.0
    Not enough help at the windows. Wait time is too long. People are helpful though.
  • JC
    JC Campbell
    Jun 3, 2023
    1.0
    If I could award zero stars I would. Apparently a box "might be" hazmat for customs. Or "might not be". And a package may make it to Germany one time and then when the exact same item is mailed again it might get kicked back as hazmat even though it's not and even though the EXACT SAME ITEM was already shipped and made it there once. And the fact that the postal workers cannot tell you why or how a package did or did not make it is perfectly okay because this post office will just continue to take big money to attempt to ship it and they won't take a shred of responsibility for the haphazard and patchwork policy they have on using the mail system to mail laptops.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.