United States Postal Service

2.0
56 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5 Beach St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5 Beach St, Quincy, MA
02170, United States

Hours

Reviews

2.0
56 reviews
5 stars
11
4 stars
3
3 stars
0
2 stars
2
1 star
40
  • SS
    Sam S
    Oct 31, 2025
    1.0
    The worst post office experience I’ve ever had in my life. I rarely leave bad reviews, so when I do, it’s 100% deserved. Most of the employees here are rude, dismissive, and make things unnecessarily difficult for everyone. I had a package held because I wasn’t at my business to sign for it. When I went to pick it up in person, they refused to release it to me — even after I showed my government ID, my business card with the matching name, and even the receipt from the online purchase. Their response? “Sorry, your ID doesn’t match the delivery address.” Obviously, no ID shows a business address — only residential — yet they couldn’t seem to understand that. And when I tried to explain or show proof, they said, “We can’t check anything online.” It was ridiculous. I had to go out of my way to speak with the delivery driver himself, and even he couldn’t believe how unreasonable the staff were. Thankfully, he was professional and went above and beyond to help me retrieve my package — something the employees inside refused to do. This isn’t an isolated incident. Over the last three years, I’ve had multiple negative experiences at this same location — each time met with the same unhelpful attitude and the same excuse: “That’s our policy.” Yet somehow, other USPS locations, like the main Quincy branch, manage to follow the same policies without treating customers poorly or creating unnecessary obstacles. The management here seriously needs to be reviewed — or the entire staff retrained. This location gives the USPS a terrible reputation.
  • YW
    YULONG WU
    Oct 21, 2025
    1.0
    The package I created yesterday cannot be received today because I arrived five minutes before he got off work and he even checked his watch.
  • TT
    Time
    Oct 6, 2025
    1.0
    Since I went in one of the mornings of the workday before, I wish I will not visit this location anymore. One of the Monday early mornings around 8am, I walked in and was sending the mail or package. There's one lady who took the stuffs and didn't help me to process at that moment. Guess what she's doing, she's playing and watching the TikTok (cell phone put on the bottom desk), I said, "I'm in rush and need to work, can you please quick?" and she ignored me and watching it for at least 5 minutes. Then she probably remembered me and finally finished my part. Every time I went this location, this lady always no help. It looks like she didn't know the detail of all business service and made mistake.
  • AP
    Ana P
    Aug 13, 2025
    1.0
    SHUT DOWN THIS PLACE!
  • V2
    Victortejadaa 22
    Jul 11, 2025
    1.0
    If I could give zero stars, I would. I have make 3 trips to this post offices with my girlfriend trying to pick up her package from overseas, and even though she brought her passport and proof of address, the gentleman at the front desk refused to release it. The customer service was unhelpful and dismissive. On top of that, the tanning services were disappointing. Overall, a very frustrating experience. He thought that she was trying to steal her own package. ⭐️0

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.