Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0655 in Pittsfield offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Elm Street Shoppes Plaza, Across The Street From Flynn's Pharmacy & Berkshire Bank.
Details
- DeliveryNot available
Location
Hours
Reviews
4.2
127 reviews
5 stars
96
4 stars
7
3 stars1
2 stars0
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with several specific mentions of employees going above and beyond to assist.
Cleanliness
The store is frequently described as clean and tidy, contributing to a positive customer experience.
Efficiency
Customers noted quick service, especially for Amazon returns, with many transactions completed in under ten minutes.
Mixed Experiences
While many reviews are positive, there are significant complaints about rude staff and poor handling of packages, indicating inconsistency in service quality.
Convenience
The store's location and hours are appreciated for their accessibility, making it a preferred choice for many customers.
- BWBenjamin Wibby6 days ago1.0This review is not specifically for this UPS location, but for UPS as an entire entity. I couldn't figure out how to leave a review for UPS as a company, so I guess the UPS Store will have to take a hit. I recently ordered a phone from AT&T, and it was shipped via UPS. It was a package that needed to be signed for. There were at least two people home at all times on the date of delivery, and NO ONE knocked on the door. The next time we left the house, there was a tag on the door from UPS saying, "Sorry we missed you, your package will be delivered on the next scheduled delivery day." We called to complain and requested that the package be held for pickup. I waited for the status of the package to update, and it did not. When I contacted UPS a few days later, I was informed that the package hadn't been scanned into the system in four days, and that it was considered a lost package, and I needed to return to the shipper so that they could file a lost package claim, so that they could locate it and deliver it to me. Absolutely atrocious customer service, incompetence, and lack of professionalism. Zero stars. Would not recommend.
- DCDonna CabibboNov 15, 20255.0Extremely customer service oriented. Helpful, pleasant and knowledgeable. I enjoy every visit
- DDDan DewNov 9, 20255.0Very helpful, smiling, and polite.
- KKKateNov 1, 20255.0It's easy and the staff is great. Fast. Friendly. Knowledgeable. Pleasant. Professional. I appreciate having such great service in my neighborhood.
- NHNakeisa HolleyOct 20, 20255.0I GO HERE ALOT ESPECIALLY WHEN I HAVE TO RETURN ITEMS LIKE THIS MORNING.. I WAS HERE ON 10/20/25 RETURNING A BROKEN BRACELET AND A RING BACK TO AMAZON.. I LEARNED THAT IF YOUR GOING TO RETURN ITEMS BACK TO AMAZON, AND DO THE RETURNS SEPARATELY YOU WILL HAVE TO PACKAGE OR BOX EACH ITEM BEFORE RETURNING THEM BACK JUST A FYI! USUALLY I DON'T HAVE TO PACKAGE OR BOX ITEMS LIKE FROM OLD NAVY, LONG AS YOU HAVE THE PACKAGE IT CAME IN YOUR FINE.. IT WAS MY FIRST TIME RETURNING ITEMS BACK TO AMAZON.. I WILL BE MORE CAREFUL IN THE NEAR FUTURE ON BUYING ANYTHING FROM AMAZON.. THE GUYS WHO WORKS IN THE UPS STORE IS ALWAYS HELPFUL. VERY CLEAN WELCOMING ENVIRONMENT
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Pittsfield provide?
The UPS Store #0655 offers packing, shipping, professional printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.
Where is The UPS Store #0655 located in Pittsfield?
It is located at 180 Elm St, Ste I, Pittsfield, MA 01201, in the Elm Street Shoppes Plaza across from Flynn's Pharmacy and Berkshire Bank.
What are the regular business hours for The UPS Store #0655?
Monday through Friday, 8:00 AM to 6:30 PM; Saturday, 9:00 AM to 3:00 PM; Sunday, 10:00 AM to 3:00 PM. Holiday hours may vary with some days closed.
Is The UPS Store open on Sundays?
Yes, it is open Sundays from 10:00 AM to 3:00 PM.
What payment methods are accepted at The UPS Store in Pittsfield?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get mailbox rental services at The UPS Store #0655?
Yes, mailbox rentals and mailbox services are available for your mail and packages.
What nearby financial services are available close to The UPS Store?
Nearby, you can find Berkshire Bank and Western Union for banking and money transfer services, as well as the LibertyX Bitcoin ATM for currency exchange.
Are there any nearby pharmacies near The UPS Store for convenience?
Yes, Flynn's Pharmacy, Walgreens, and Rite Aid are located across or near Elm Street Plaza, making it convenient for pharmacy needs before or after your visit.
What food or cafe options are near The UPS Store in Pittsfield?
You can visit Sarahs Cheesecakes & Cafe or Berkshire Mountain Bakery Pizza Cafe nearby for a coffee or meal before or after your store visit.
Does The UPS Store offer shredding and document destruction services?
Yes, document shredding and data destruction services are provided at The UPS Store #0655.