The UPS Store

Reviews

• PH

  Paul Harris

  Jan 25, 2026
  5.0
  Love the Amazon Self Service portal. It’s not faster but handy when the customer service persons are busy. Willing to help if it doesn’t fit in the required bags.
• KI

  Kathy I

  Jan 7, 2026
  4.0
  Quick, helpful and friendly service. Team at this store did a good job keeping the line moving, even when some customers were being difficult and impatient.
• DM

  Dr. Earl Metzler

  Oct 19, 2025
  5.0
  Great staff!
• MB

  Mike Bucca

  Oct 7, 2025
  1.0
  The young man working at the UPS Store in Pembroke Mass was totally unprofessional. He refused to take my Amazon return package. I downloaded the QR code from Amazon for the return I had the box that the item was in But it's still refused. I gave them the box that the item was in and he asked where's the box that it came in. Of Course I said what are you talking about Here is the box that it came in. He told me no the box that this box came in i said there was no box it was a plastic bag where is the plastic bag I said I threw it out. He said you need the plastic bag you came in at this point I was totally frustrated and took the box back and walked out.I went home and immediately called Amazon and Amazon said they should have taken it.They sent me another QR code For Whole Foods in Hingham Mass.went there not a problem less than a minute and I was out the door.I did ask the guy from Amazon return to predicament that I was in at UPS he says he could have scanned it with no problem.Go figure!!! Not a happy camper
• MD

  Maryellen Dawson

  Oct 4, 2025
  5.0
  Excellent staff and always patient and ready to help. They’ve been very friendly and willing to do whatever it takes to assist me. I’m very impressed and pleased with the professionalism of all the staff. I always know they will help me if I get confused with something. I couldn’t be more pleased with this staff. Thank you to all.

Frequently Asked Questions About The UPS Store