Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
4.2
506 reviews
5 stars
395
4 stars3
3 stars1
2 stars5
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, including unhelpfulness, rudeness, and difficulty in reaching representatives.
Delivery Issues
Many customers reported frequent delivery rescheduling, missed deliveries, and lack of communication regarding changes.
App and Communication
The app was described as user-unfriendly, and customers expressed frustration over the lack of effective communication channels.
Driver Performance
Despite the overall negative feedback, several reviews praised individual delivery drivers for their friendliness and professionalism.
Overall Satisfaction
Overall, customers expressed significant dissatisfaction with the service since the acquisition by Primo Brands, with many recommending alternatives.
- PGPlastico Games6 days ago5.0Great company
- SASeb AAug 8, 20251.0Had ReadyFresh for years before they got acquired by Primo. They rescheduled delivery multiple times before I canceled their service. No one picks the phone, your best bet is to wait for an email response. App sucks. I still have a set of 5 empty bottles baking in the sun they won’t pick up. Anyone want them?
- VMVanusa MirandaJul 30, 20251.0Absolutely the Worst Customer Service - Avoid Primo Brands at All Costs! Our experience with Primo Brands has been nothing short of a nightmare. Their customer service is shockingly rude, unprofessional, and completely unhelpful. We were repeatedly promised delivery dates that were never honored, and despite our account being fully up to date, they failed to process our payment correctly on their end. As a result, we were left waiting MONTHS for deliveries while they blamed delays on their own internal issues. Even after they acknowledged that our payment was visible in the system, they refused to move forward until it was "updated" in their system-something completely out of our control. Multiple calls requesting to speak with a manager or account specialist were ignored, and no one ever followed up with us. It was made abundantly clear that they could not care less about retaining our business, even after we made it known that we were prepared to close the account. The reps were dismissive, abrasive, and made absolutely no effort to resolve the situation. This company is a complete mess, and I would NEVER recommend Primo Brands to anyone. If you value reliability, professionalism, or even basic courtesy-look elsewhere!!!
- HBHannah BlanchardJul 28, 20251.0This company has gone so far down hill since it was bought out by Primo. I miss ready refresh. I’ve attempted to cancel my service and return my equipment three times now and they schedule a pick up but I get no confirmation of it and no one shows up to take my dispenser. Email them and they don’t reply. Call them and the reps are so scripted they are no help at all.
- MCMegan CoteJul 24, 20251.0They’ve rescheduled our water delivery every day for the last three days, and today we got rescheduled from tomorrow to Monday. The customer service is non-existent. If there was any other company out there I would cancel with ready refresh. The service started out ok but has gone south the last couple of months. The app is not user friendly and it seems impossible to communicate with a human, to fix the service issues. We have two months of water bottles waiting to be picked up and no scheduled delivery date. This is a nightmare.
Frequently Asked Questions About Primo Brands Delivery
What types of beverage brands does Primo Brands Delivery offer?
Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
Does Primo Brands Delivery provide water delivery services to homes and businesses?
Yes, Primo Brands Delivery delivers branded beverages directly to both residential homes and commercial businesses.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 50 Commerce Way, Norton, MA 02766, USA.
How can I contact Primo Brands Delivery for orders or inquiries?
You can contact Primo Brands Delivery by calling their main phone number at +1-800-220-8286.
What categories of services does Primo Brands Delivery fall under?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
What is the timezone of Primo Brands Delivery?
Primo Brands Delivery operates in the America/New_York timezone.
Does Primo Brands Delivery have an online presence?
Yes, Primo Brands Delivery has a Facebook page at https://www.facebook.com/primobrandscorp/ and an Instagram handle @primobrandscorp. Their website URL is https://local.readyrefresh.com/ma/norton/bottled-water-delivery-norton-ma-dcma02766.html.
Are there any nearby places I can visit when picking up or delivering from Primo Brands Delivery?
Nearby places include Tropicana Products restaurant, which is great for dining before or after your visit, and the United States Postal Service for mailing needs.
How can nearby truck rental services complement my experience with Primo Brands Delivery?
Nearby truck rental services such as Penske Truck Rental and Ryder Truck Rental-Norton can assist customers needing transportation or moving services when ordering large beverage deliveries.
Are there any professional or security service providers near Primo Brands Delivery that might be useful?
Yes, nearby professional services include Everon for security systems and RetroFit Technologies for IT services, which could be helpful for business customers in the area.