Location.com logo
Brand Certified

Primo Brands Delivery

4.2
(504 reviews)
Get DirectionsCallWebsite

Business Details

50 Commerce Way, Norton, MA
02766, United States
(800) 220-8286
https://local.readyrefresh.com/ma/norton/bottled-water-delivery-norton-ma-dcma02766.html
GoogleFacebookInstagram

About

Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Location

Primo Brands Delivery
50 Commerce Way, Norton, MA
02766, United States

Reviews

4.2
504 reviews
5 stars
394
4 stars
3
3 stars
1
2 stars
5
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, including unhelpfulness, rudeness, and difficulty in reaching representatives.

Delivery Issues

Many customers reported frequent delivery rescheduling, missed deliveries, and lack of communication regarding changes.

App and Communication

The app was described as user-unfriendly, and customers expressed frustration over the lack of effective communication channels.

Driver Performance

Despite the overall negative feedback, several reviews praised individual delivery drivers for their friendliness and professionalism.

Overall Satisfaction

Overall, customers expressed significant dissatisfaction with the service since the acquisition by Primo Brands, with many recommending alternatives.
  • PG
    Plastico Games
    Nov 18, 2025
    5.0
    Great company
  • HS
    Heidi Swarce
    Aug 3, 2023
    5.0
    My delivery guy Steven always has a smile on his face!
  • AL
    Amy Kalinick (LadyofLedger)
    Apr 24, 2023
    1.0
    The continuous late, missed , double and triple rebooked delivery was too much to continue. Do yourself a favor and get a built in filtration system. As a 24 hr emergency triage center. In healthcare, we needed our water consistently for our patients and employees. I begged, cajoled, and explained to no end. I implored to at least keep us on top as a priority customer since we deal with crisis triage 24/7 and we constantly ran out of water. When i ordered more in bulk, to try to keep a stock up so we wouldn't run out, they just used it as an opportunity to take longer to deliver, so we still ran out. I understand the hiring issues, but only so much can excuse the 2 years we endured this. This is much more than staffing. We were just ignored in our requests for some sort of priority, we were ignored when we left messages or emails. I usually most positive reviews, but this experience has been so frustrating and the public should know as they are choosing business partners.
  • VP
    Vanessa Pereira
    Jan 20, 2023
    5.0
    Amazing service all the time!
  • JS
    Joao Da Silva
    Dec 17, 2021
    1.0
    This company does not even deserve a single star. Once you make an account, you have it forever. Nearly impossible to discontinue service.
Read more reviews on Google

Brand Certified Facts from Primo Brands Delivery

Primo Brands Delivery partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Phone number
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Bing
Google
+100
Others