The UPS Store

3.7
122 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1341 in North Reading offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Between McDonalds And Dunkin Donuts.

Details

  • DeliveryNot available

Location

The UPS Store
25 Main St, North Reading, MA
01864, United States

Hours

Reviews

3.7
122 reviews
5 stars
77
4 stars
4
3 stars
3
2 stars
4
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were several reports of rude behavior from the owner and some employees, leading to mixed experiences.

Efficiency

Customers frequently noted quick service and efficiency in handling shipping and returns, although some expressed frustration with additional charges for services like taping boxes.

Community Feel

The store is recognized for its welcoming atmosphere and strong ties to the local community, with many customers appreciating the personal touch from the owners.

Mixed Experiences

Several reviews highlighted inconsistent service quality, with some customers reporting excellent experiences while others faced significant issues, particularly with the owner.
  • BR
    B Ross
    Dec 29, 2025
    1.0
    Needed 1 single piece of tape for a box I was paying to ship through them and they would not give it to me. Told me I would have to buy a whole roll through them or go back home. Local FedEx and USPS stores are always helpful and willing to help tape :)
  • CO
    Cori O'Brien
    Dec 21, 2025
    5.0
    This is the only place I will go when it comes to UPS. This store is welcoming, kind and efficient. Extremely friendly and locally knowledgeable. Shipping can be such a pain, and this place makes it so easy. Relieved to have a great location like this.
  • NH
    Noha Hamada
    Nov 24, 2025
    5.0
    My favorite UPS store. John and Rachel are absolutely amazing. They go above and beyond. Highly recommend.
  • TG
    Tony Giordano
    Nov 19, 2025
    5.0
    The owner is very kind and a hard worker. He has to deal with a lot of nonsense from very rude customers sometimes, but always greets me with a smile.
  • OC
    Owen Family Calendar
    Oct 30, 2025
    1.0
    I had a very unfortunate experience at this UPS. The gentleman behind the counter was both rude and condescending, passing inappropriate comments during my visit (an Amazon return). When I asked for a business card for the manager and regional manager, he informed me that he was the owner (John), that he and his wife owned the location, and that if I had an issue, I could call a 1-800 number…but he thought the issue was that I was just an “entitled woman” . Very disappointing experience, as he continued to both talk down to me and interupt/talk down to me. I would recommend women in particular stay away from this UPS. I will be reporting this experience to Corporate UPS, if possible.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1341 in North Reading offer?

The UPS Store #1341 offers packing, shipping, printing, document finishing, mailbox rentals, shredding, faxing, and computer access services.