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The UPS Store

3.6
(127 reviews)

Business Details

25 Main St, North Reading, MA
01864, United States
(978) 664-4815
https://locations.theupsstore.com/ma/north-reading/25-main-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1341 in North Reading offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Between McDonalds And Dunkin Donuts.

Details

  • DeliveryNot available

Location

The UPS Store
25 Main St, North Reading, MA
01864, United States

Hours

Reviews

3.6
127 reviews
5 stars
78
4 stars
4
3 stars
3
2 stars
4
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising the staff for being friendly and helpful, while others report rudeness and unprofessional behavior from certain employees.

Owner's Attitude

The owner receives both commendations for being kind and helpful, and criticisms for being rude and dismissive, particularly towards women and during conflict situations.

Service Quality

While many customers appreciate the efficiency and helpfulness of the staff, there are complaints about hidden fees and charges for basic services like taping boxes.

Store Environment

The store is noted for its friendly atmosphere and community feel, but some customers have expressed dissatisfaction with the location's accessibility and traffic issues.
  • DG
    Dillon Gargano
    Feb 18, 2026
    1.0
    Absolutely horrendous customer service. They want all the perks of owning a business, but want none of the responsibility of dealing with issues that arise due to their own negligence. All you’ll get from this store is finger pointing, bad attitudes, and being left out to dry with no way of solving your issues. Not everyone is cut out to own a business and is a clear example. Avoid this place at all costs.
  • JW
    Jillian Weisman
    Feb 1, 2026
    5.0
    John was very helpful and personable. I’ve been here numerous times and everyone has been pleasant and made great suggestions on packing, best shipping options, and have been friendly.
  • JH
    J H
    Jan 31, 2026
    1.0
    rude and weird service, not surprised to see all the other reviews of people who had a similar experience. would recommend avoiding
  • ME
    Michael Eskowitz
    Jan 18, 2026
    1.0
    This UPS store is the worst. The staff is unhelpful and rude. Go elsewhere.
  • BR
    B Ross
    Dec 29, 2025
    1.0
    Needed 1 single piece of tape for a box I was paying to ship through them and they would not give it to me. Told me I would have to buy a whole roll through them or go back home. Local FedEx and USPS stores are always helpful and willing to help tape :)

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1341 in North Reading offer?

The UPS Store #1341 offers packing, shipping, printing, document finishing, mailbox rentals, shredding, faxing, and computer access services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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